We are searching for a candidate, who is organized, detail-oriented, and adept at multitasking. Candidate should have strong communication skills to effectively coordinate service calls and repairs between customers and technicians. Experience in dispatching, customer service, and familiarity with technical aspects of generators would be valuable. Additionally, someone who remains calm under pressure and can prioritize tasks efficiently would thrive in this role.

The role of a dispatcher for a busy generator company involves several key responsibilities:

1. Scheduling Service Calls : Dispatchers are responsible for receiving service requests from customers and scheduling appointments for generator maintenance, repairs, and inspections. They must efficiently coordinate the schedules of service technicians to ensure prompt response to customer needs.
2. Routing Technicians : Dispatchers determine the most efficient routes for technicians to reach customer locations based on factors such as location, urgency of the service request, and technician availability. They must consider traffic conditions, distance, and other logistics to optimize the use of company resources.
3. Communicating with Customers : Dispatchers serve as the primary point of contact between the company and its customers. They provide updates on service appointments, estimated arrival times, and any delays that may occur. Clear and courteous communication is essential to maintaining customer satisfaction.
4. Assigning Work Orders : Dispatchers allocate work orders to service technicians based on their skills, expertise, and availability. They ensure that technicians have all the necessary information, equipment, and materials needed to complete each job efficiently.
5. Tracking Job Progress : Dispatchers monitor the progress of service calls and repairs to ensure timely completion. They may use software systems or other tools to track technician locations, job statuses, and any issues that arise during the service process.
6. Handling Emergencies : In cases of emergency or urgent service requests, dispatchers prioritize calls and dispatch technicians accordingly. They must remain calm and composed under pressure while quickly mobilizing resources to address critical situations.
7. Maintaining Records : Dispatchers keep accurate records of service calls, including customer information, job details, technician assignments, and any relevant notes or updates. These records help to track service history, analyze performance metrics, and provide documentation for billing and warranty purposes.
8. Coordinating with Other Departments : Dispatchers collaborate with other departments within the company, such as sales, inventory management, and technical support, to ensure seamless operations and customer satisfaction. Effective communication and teamwork are essential for resolving issues and meeting customer needs.

Overall, the role of a dispatcher in a busy generator company is crucial for maintaining efficient service operations, maximizing productivity, and delivering exceptional customer service.

Additional Responsibilities:

• Answer phone/dispatch calls, filing, data review
• Schedule and dispatch technicians for service/repair/installation
• Generate and Invoice work orders
• Order Office Supplies
• Take minutes at monthly staff meetings
• Assist in coordinating for emergencies