Why work with us?

The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.

Employees enjoy a plethora of benefits to include:

• A diverse, inclusive, professional work environment
• Flexible work schedules
• Company match on 401(k)
• Competitive Paid Time Off policy
• Generous Employer contribution for health, dental and vision insurance
• Company paid short term and long term disability insurance
• Paid Maternity and Paternity Leave
• Tuition reimbursement
• Company paid life insurance
• Employee Assistance program
• Wellness programs
• Fun employee and company events
• Discounts on travel insurance

Who are we?

Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• CSA: US travel insurance brand for retail and lodging partners. Learn more here.
• Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.
• Iris, Powered by Generali: identity and digital protection solution. Learn more here.
• Trip Mate: US travel insurance brand for tour operator, cruise and airline partners. Learn more here.

What you’ll be doing.

Job Summary:

The Senior AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets. As the Senior AI Digital Operations Specialist, this incumbent will be responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness. The Senior AI Digital Operations Specialist will focus on both enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI. The role will also be responsible for analyzing market data and interacting with internal and external stakeholders. This role will report directly to the Senior Manager, Digital Operations.

Principal Duties and Responsibilities:

Leading Digital Transformation Projects:

• Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution.
• Work closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
• Develop and implement solutions to digitize services with a focus on Operations.
• Ongoing research of potential use cases for Generative AI technologies (e.g., customer service support...) and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.

Managing Digital Platforms and Tools:

• Manage and optimize digital tools, platforms, and processes to ensure smooth operations.
• Analyze and evaluate tool performance to identify areas for improvement and implement key digital transformation strategies to improve efficiency, productivity, and employee/customer experience.
• Manage process optimization and automation tools (preferably able to modify workflows, etc. within existing or future tools).
• Provide training and support on the use of digital tools, stay abreast of the latest technologies, and recommend new tools or upgrades.

Driving Innovation:

• Responsible for delivering digital/automation roadmaps by mapping companies’ needs with available technology, with strong focus on AI.
• Assessment of an organization’s digital needs and develop strategies for leveraging digital technologies to drive operational efficiency, automation, and transformation.

Process Analysis and Documentation:

• Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.
• Analyze customer experiences in conjunction with the customer experience team, generate insights, and provide recommendations on digital strategies and technologies.
• Prepare comprehensive documentation of automation solutions, processes, and workflows.

Data Analysis:

• Extract, transform, and load data to facilitate automation processes and generate insights for decision-making.
• Manipulate large datasets for service analysis and operational systems.
• Build tangible dashboards to track digital operations efficiency and monitor the results.

Testing and Validation:

• Conduct rigorous testing of automated processes and digital assets to ensure accuracy, reliability, and compliance with quality and security standards.

Collaboration:

• Collaborate with cross-functional teams to gather requirements, offer guidance, and provide training on automation initiatives.
• Identify the needs, expectations, and priorities of stakeholders.
• Build and maintain positive relationships with stakeholders, including internal teams and external partners.

Continuous Improvement:

• Stay up to date with emerging automation technologies and best practices to continuously enhance our automation capabilities. Frequently benchmark competition and Insurance market automation practices.
• Stay updated with the latest trends, you will communicate clear and actionable recommendations to stakeholders.

Required / Desired Knowledge, Experiences and Skills:

Required:

• 5 years of digital transformation, project management or operational excellence.
• Exceptional quantitative and problem-solving skills. Ability to analyze data, overcome data noise, and make data-driven decisions.
• Experience working with complex projects with high quality deliverables and rollout of new technology solutions.
• Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish.
• A strong communicator that can efficiently convey takeaways and insights to drive improvements.
• Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies.
• Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment.

Preferred:

• Strong experience in Data Analysis, Excel is mandatory, PowerBI/Python.
• Good understanding and proven experience with Generative AI.
• Requires IT knowledge, project management and business/operations skills, experience working at the intersection between IT and business departments.

Education/Certifications:

Requirements:

• High School Diploma or Equivalent (GED) required.
• Bachelor’s degree in business management, Information Technology, or related field.
• Pay: 90-125000/yr

Where you’ll be doing it.

This is a hybrid role based out of our San Diego, CA office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.

When you’ll be doing it.

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

Apply today to begin your next chapter.

Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.