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**IT Support Specialist**

Kansas City / Operations Workplace Operations / Full-time Permanent At SafetyCulture, we unlock the potential of the working world. As the operational heartbeat of working teams, our mobile-first operations platform supports customers to perform checks, train staff, report issues, automate tasks and communicate fluidly. Our mission and your opportunity is to help solve the challenges faced in an increasingly distributed workforce. With the goal to have 100 million workers using our products every day, were investing our resources into creating and shaping a better workplace for all. We are growing fast and looking for talented, self-motivated people that value collaboration, growth and learning to join our team.

We empower. We build. We help **.** As our IT Support Specialist, you will embody our mission by putting your own spin on our IT support offering. You will assist the Information Technology team with all aspects of technical support and be the office go-to person for IT needs. This includes, but not limited to user support, event support, computer setup, maintenance and service, assisting with networking maintenance and all other important technology needs we have here at SafetyCulture. Support groundwork IT tasks across our Kansas City and international offices

Provide a high level of customer service while supporting staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), PCs, VoIP systems, audiovisual equipment and the variety of SaaS offerings SafetyCulture leverages in its operation

Assist in preparing and deploying Mac, Windows and Linux devices for staff, including re-deployment.

Ability to troubleshoot and diagnose Windows 10 related issues, familiarity with MS Intune.

Understand and be able to effectively discuss services and software supported by IT

Willingness to take on feedback from your customers and implement solutions to continuously improve usage of IT services

Hardware and software asset tracking and inventory management

User management in SaaS tooling

Coordinate the repair and maintenance of audio-visual equipment, office printers and computing equipment with outside vendors

Provide on-site technical support at events, including team stand-ups, product demos, internal and external events.

Communicate frequently with end users looking for improvement opportunities

Document and update technology related instructions/procedures/knowledge articles as well as drive staff adoption of these.

Maintain support history by recording all requests in Global IT `Support Desk.

Passionate about making your customers happy and owning their experience with technology

Mac OS and Google Suite experience is a key selection criterion for the role.

Experience with JAMF Pro and MS Intune.

Experience troubleshooting Windows 10, Office 365 and performing basic SaaS tool admin

Experience effectively communicating and presenting technical concepts to management, peer group and staff

Experience with JAMF Pro, MS Intune and Okta is highly desired

Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area

Lifting/moving equipment is required

Some travel may be required

**Who You Are**

Passion for IT and a desire to do more than just keep the lights on.

Focuses on excellent customer service and needs of the entire SafetyCulture user base.

Strong communication skills.

Displays self-starting attitude, resourcefulness and professionalism.

Reliable and cooperative team player; displays consideration and respect for othersDisplays tact, patience and the ability to handle constantly evolving environments.

Able to work independently as well as in a team environment, exercising sound judgment and initiative.

Demonstrates strong ability to identify, analyze and solve problems.

Focuses on continuous learning to further IT knowledge and career development.

Meticulous attention to detail.

Ability to challenge established procedures/standards.

**What We Offer**

An environment awarded Best Place to Work in Kansas 2021

Equity with high growth potential, and a competitive salary

We are located in the heart of the Crossroads near some of the best bars, cafes, and BBQ joints in Kansas City.

Downtown parking is free, secure, and 24/7.

Have lunch on us! We provide catered lunches daily, plus groceries for breakfast, lunch and snacks to keep you energized for the day.

At SafetyCulture the bar is stocked for Friday drinks and celebrations. And we have a lot to celebrate! We know how to throw a party. From karaoke to offsite incentives, there are plenty of opportunities to socialize.

Discounted gym membership to Planet Fitness.

Opportunity to participate in internal groups like our women's and diversity groups.

We are a dog-friendly office. Ollie, Biscuit, Sienna, Mack, Chicken Nugget, and Champ are all valued colleagues. We also provide optional pet insurance!

Our office is open and trendy, creating an environment of creativity and collaboration. It features a mammoth TV great for watching the Chiefs win the Super Bowl and a table tennis table for daily competitions.

You will be repping SafetyCulture from head to toe with all of the swag youre given when you join.

Travel the world for ShipIt, our yearly hackathon that brings all of our global teams together. In 2022 we will be going to Hawaii!

**Where are we**

Weve recently moved to a in Kansas City! KCMO boasts vibrant arts, delicious dining and Midwest hospitality at its finest. Our office is located in a bustling area filled with galleries, bars and plenty of places to explore. Kansas City is a place for tech-minded people and has a number of startups and tech companies in the area. Fun fact: It's also the third largest beef capital in the United States!

**The Company**

At SafetyCulture, were committed to so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team weve built an incredible culture which has seen us recognised as a Best Place to Work in , the and the . You can find out more about life at SafetyCulture via , , and .

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or