5 Housekeeping Manager-Comfort Inn & Suites Jobs in Clarkston, MI
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Housekeeping Manager-Comfort Inn & Suites
$53k-67k (estimate)
Full Time
0 Months Ago
General Hotels Corporation is Hiring a Housekeeping Manager-Comfort Inn & Suites Near Clarkston, MI
The Comfort Inn & Suites located in Clarkston, MI is looking for an Housekeeping Manager who will deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the Housekeeping Department. Personally demonstrate a commitment to customer service by responding promptly to guest needs. Commit to satisfying every guest. Ensure your staff, including all new hires, are trained and meet standards. Empower the housekeeping staff to deliver customer service by encouraging and rewarding responsive guest assistance.
DUTIES AND RESPONSIBILITIES
- Manage department within budget.
- Work with the General Manager to accurately forecast expenses.
- Work with the General Manager on analyzing financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget.
- Ensure department staff is trained in control procedures and outlined by internal audits, and that these procedures are consistently followed.
- Manage functions including interviewing, selection, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.
- Maintain a positive, cooperative work environment between staff and management.
- Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
- Help to develop management talent by acting as a mentor for direct reports.
- Resolve employee grievances fairly and timely with the assistance of the General Manager.
- Ensure employees fully understand performance standards, review process, and reward successes.
- Manage safety program to protect guests and employees and which meets OSHA requirement.
- Use ongoing safety plan to minimize workers’ compensation claims.
- Maintain physical product standards by routinely inspecting rooms, public areas and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels.
- Submit work orders to the maintenance department on a timely basis and follow up to ensure completion.
- Manage security procedures such as key control and lost and found.
- Monitors payroll and hours.
- Assures property operation meets internal audit standards.
- Coordinate with General Manager and Chief Engineer in the repair and maintenance program as related to guestrooms and public areas.
- Demonstrate positive leadership, which inspires employees to meet and exceed standards.
- Maintain neat, organized, and clean work areas.
- Maintain inventory of guestroom and housekeeping supplies including all month-end inventory.
- Promote employee empowerment.
- Report all unsafe conditions immediately.
- Select, train, supervise, schedule, develop, discipline, and counsel employees according to policies and procedures.
- Attends and schedules and conducts departmental meetings.
- Works with the General Manager to completes reports (forecasts, annual budgets, action plans etc.).
- Coordinates all the needs of the housekeeping department.
- Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests.
- Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained.
- Purchase all basic cleaning supplies, linen, and equipment.
- Conduct performance appraisals.
- Maintain lost and found.
- Coordinate training for new employees.
- Perform in the capacity of any person supervised to include cross training.
- Perform all other duties as assigned by the General Manager.
- Inspect rooms for VIP arrivals.
Qualifications Include: (not limited to)
- Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.
- Excellent communication skills both verbal and non-verbal.
- Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.
- Ability to read and speak English.
- Must be willing to work weekends
Job Summary
JOB TYPE
Full Time
SALARY
$53k-67k (estimate)
POST DATE
05/25/2023
EXPIRATION DATE
05/22/2024
WEBSITE
genhotels.com
HEADQUARTERS
KOKOMO, IN
SIZE
<25
FOUNDED
1962
CEO
MARILYN LOWE
REVENUE
<$5M
Related Companies
About General Hotels Corporation
General Hotels Corporation is a leading hotel developer, owner/operator and third-party hotel management company celebrating over 50 years of progressive hotel management and development. The organization currently operates 60 hotels representing nearly 5,000 hotel rooms. General Hotels Corporations portfolio includes independent hotels and franchises of nationally recognized brand hotels across full service, select service and extended stay segments including Candlewood Suites, Crowne Plaza, Comfort Inn, Holiday Inn, Holiday Inn Express, Holiday Inn Express & Suites, Homewood Suites, Hampton ...Inn, Hampton Inn & Suites, Hyatt Place, Courtyard, SpringHill Suites, TownePlace Suites, Fairfield Inn, Best Western Plus and Wingate.
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