At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms

As a Loan Servicing Call Center Representative, are you ready to turn your passion into purpose?

What you'll be doing:

• Assist and educate members via incoming/outgoing phone calls- Majority of time spent on phone with members building understanding of types of loans
• Take payments and provides detail on payment solutions
• Focus on building an understanding all loan type functions to assist members successfully and service the loans accurately and timely, including understanding CPI and the CPI process
• Perform necessary steps to provide call resolution which may include setup and routing of processes or task requiring, email or phone contact with supporting departments
• Track, follow-up, and complete member callbacks to ensure inquiry resolution, collect payments, and when necessary, document call details, such as the nature of the call, member comments, in the core servicing system
• Consistently meets posting and accuracy goals; Must meet member service standard requirements according to metrics and goals established
• Perform other duties as assigned

What you will need:

• High School Diploma or GED required
• Minimum one year call center experience required
• Ability to work in a call center environment, seated at a desk, managing incoming phone calls and working in company’s computer systems
• Ability to work 1-2 Saturdays a month as scheduled
• Maintains a positive demeanor with excellent verbal and written communication skills
• Ability to work in a fast paced environment with changing demands
• Understand and comply with all required federal and state regulations associated with the credit union and maintain confidentiality
• Ability to understand payment methods (Online Banking, Mobile Deposit, ACH, etc.) along with principal and interest to post payments to loan accounts, requiring reading and understanding the transaction history; and answering member questions accurately; may require research and problem solving
• Learn and maintain a basic understanding of Paid Loans and Collateral Protection Insurance and be able to navigate the systems to effectively research member concerns
• Ability to understand and of all legalities associated with the department processes and remains compliant in following all required procedures

• Financial or related field experience

• General Electric Credit Union, Corporate Office, 11311 Cornell Park Drive, Cincinnati, Ohio 45242

General Electric Credit Union is an Equal Opportunity Employer striving to provide a culture of respect and understanding