Patient Care Coordinator/Ambassador

We are seeking a full-time Patient Care Coordinator/Ambassador for our practice located in downtown San Francisco. The Gender Confirmation Center is striking out to have the best and most innovative service level in the field of transgender healthcare. We believe that the standard of service in medicine can sometimes be quite low. We have built the tools and systems to change that for the better. If you are naturally drawn toward service, feel strongly about serving the transgender community, and want to be a part of an intelligent, energetic team that enjoys taking care of patients, this position is for you!

Our Core Principles:

· Our team are all high capacity individuals

· We are committed to mutual respect and high ethical standards within our team and toward our work

· We are accommodating to our patients and seek to anticipate their needs with the highest level of service, and to wow them with our genuine concern over their well being

· We are proactive and constantly seek out better ways to perform our work and improve our processes

· We possess deep personal integrity

What is your role?

The Patient Care Coordinator/Ambassador oversees and curates the initial service experience for all patients who visit us. Therefore, they must have excellent communication skills and a desire to provide excellent customer service. They must also be a team player and possess a high level of maturity. They must also be caring and courteous and have genuine compassion for our patients, and for the transgender community.

Some of your responsibilities would be:

• Ensuring all information is gathered so that they can schedule a consultation
• Conducting patient intake calls and answering initial questions for patients new to our practice
• Creating consultation notes
• Overseeing the schedule to ensure smooth clinic flow
• Leading staff meetings and recording meeting minutes
• Answering phones
• Creating and filing patient charts
• Reviewing, scanning and filing patient documents
• Sorting and distributing incoming faxes

Qualifications

• Requires a high school diploma
• Associate’s or Bachelor's degree strongly preferred
• Customer Service Experience Preferred
• Extremely organized
• High ethical standards and integrity
• Must be self-motivated and able to multi-task
• Detail Oriented
• Be compassionate and accommodating to patients, with a high level of professionalism and confidentiality at all times
• Professional appearance and attire

What opportunities are there?

You will certainly be trained in all aspects of our practice, and will be fluent in the treatments available. You’ll learn unique ways to target a service approach to different personality types. And of course, you will be an integral member of a hard-working, proactive team which respects your individuality and creativity within the team.

More about us

Our practice's founder, Dr. Scott Mosser, has an extremely solid reputation as a Plastic Surgery leader for transgender care in Northern California and is also a down-to-earth individual who strongly values respect toward his team and growth of his employees.

The position primarily reports to the Manager. The team you’ll be surrounded by values teamwork, team success and team building. You will have full support from each team member to help in making all your efforts successful.

What’s next?

If you’re looking for an opportunity to professionally make a difference and to have support for growth, and are an individual with an affinity for customer service and organization, we strongly recommend for you to apply to be our Patient Care Coordinator/Ambassador!'
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Work Remotely

• No

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person