Customer Service Specialist

El Reno, OK, United States

Hourly/Non-Exempt Position

JOB DESCRIPTION

This position is an essential part of Gemini's administration team. This position will work directly with our customers and internal team members to provide an unrivaled customer experience.

RESPONSIBILITIES

• Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Process credits, debits, returns, and freight claims for all business divisions.
• Ensure all processes are completed efficiently, which include taking orders, shipping, and invoicing.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Process customer orders/changes according to the established department policies and procedures.
• Perform other job-related responsibilities as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• Microsoft Office applications experience required.
• Be willing to spend significant time on the telephone.
• Possess excellent communication and organizational skills.

PHYSICAL AND MENTAL REQUIREMENTS

• Stand, walk, sit, handle, or feel objects/tools.
• Talk, hear, or smell.
• Must be able to occasionally lift and/or move up to 50 pounds.
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

ABOUT US

Here, at Gemini Industries, we believe our company’s strongest resource is our people. Gemini is an Employee-Owned company that seeks talented and committed employees. Our philosophy inspires employees to think like owners and pursue their dreams. Our core values emphasize integrity, responsibility, commitment, innovation, and participation. We always strive to deliver an Unrivaled Customer Experience in all that we do. We teach Employee Owners what the Pride of Ownership really means.

Our benefits include:

• Company 401K Match
• Discretionary Annual Stock Injection
• PTO, Health, and Wellness Benefits
• Paid Parental Leave
• Room for GROWTH!!

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role considers the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the locational at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. Gemini reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Gemini Industries is an Equal Employment Opportunity/Affirmative Action employer committed to an including and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.