This position is onsite only - not remote

The Scheduling Coordinator is responsible for building and maintaining an all-inclusive schedule for Gem Mobile Health. In this role, you will need to maintain excellent response times to schedule changes and actively problem solve to always acquire an adequate number of trucks (BLS and MAV) on the road.

This job is best suited for someone who is efficient in critical thinking, problem solving at a moment's notice, has a positive attitude, and excellent customer service.

Responsibilities:

• Ensure that all locations are properly staffed with field emergency personnel to maintain on time performance to and from appointments.
• Foresee challenges with upcoming schedules (daily, weekly, monthly) and communicate with personnel to fill voids in the schedule.
• Schedule staff appropriately by understanding their availability, while taking into account the needs of the company and creating a mutually beneficial schedule for all parties.
• Orient new hires by matching them with their FTO (Field Training Officer) based on both of their individual availability and to ensure the trainee receives their training in an acceptable time frame. Follow up is required as well.
• Controls and manages PTO, Shift Changes, SWAPs, Call Outs, etc for all field staff.
• Oversees all hours to moderate overtime and be sure employees meet their minimum hour requirement.
• Manage short staffing challenges by finding personnel who will pick up those hours and negotiate acceptable terms for all involved.
• Be proficient at utilizing scheduling software and utilize the program to its fullest to create efficient scheduling of personnel to support the company’s needs.

Qualifications:

-Proven ability to build shifts in scheduling software and maintain a constantly evolving schedule. (EPRO knowledge a plus)

-Performs daily data entry with a high degree of accuracy.

-Ability to learn and understand the staffing and equipment requirement for each unique shift and resolve staffing and equipment issues for such.

-Ability to effectively communicate and interact with all levels of personnel within the organization in a positive and cooperative manner.

-Demonstrates a respectful/professional can-do attitude toward clients and coworkers, while encouraging teamwork, open communication, and exceptional customer service.

-Demonstrates ethics and integrity by being truthful and transparent to all field employees.

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

GEM Mobile Health is an Equal Opportunity Employer

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Work Location: In person