• Increases membership through effective sales.
• Answers incoming calls.
• Provides specific plan information, answers questions and provides direction to prospects and clients.
• Schedules home and group visits.
• Orders literature as required.
• Ensures departmental and CMS compliance by following policies and procedures.
• Utilizes scripts as required to ensure consistent call handling.
• Participates in outbound initiatives when required.
• Participates in retention campaigns when required.
• Handles walk in prospects.
• Meets or exceed predetermined membership and enrollment goals and appointment setting goals.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.