• Utilizes clinical knowledge to determine actions necessary to facilitate patient introduction to the program.
• Performs and documents evaluation of patients needs primarily by telephone or review of documentation.
• Effectively collaborates with other healthcare providers in coordinating and implementing the patients plan of care, to include evaluation, treatment, and surveillance.
• Effectively communicates with patient via mail, telephone, and in person regarding information pertinent to their care.
• Assures pertinent patient information is received and available for provider interaction with patient.
• Coordinates patient needs for the program.
• Serves as the point of contact for providers.
• Coordinates patient activities, such as support groups, educational series, as appropriate.
• Provides limited patient and family education based on individual needs either in person or by telephone.
• Coordinates patient activities through available support services, as appropriate.
• Maintains systems and processes sufficient to assure timely follow-up and surveillance of patients for both Programs.
• Serves as a liaison with Scheduling Services to ensure appropriate scheduling of patients.
• Develops and implements patient screening tools and efficient clinic procedures.
• Assists in the development and implementation of efficient patient navigational procedures.
• Investigates patient concerns including appointment access, communication, and billing.
• Maintains clinical supply inventory.
• Responsible for conducting medical record reviews to report findings to physician specialist.
• Provides nursing care and assists physician and procedures.
• Routinely inspects and observes condition and operation of equipment to ensure proper operation and identify the need for preventive and corrective maintenance per guideline.
• Performs ongoing maintenance of exam and treatment rooms.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.