The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by management.

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Career Growth Opportunities

Flexible Schedule

Responsibilities

• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity.
• Answer incoming phone calls.
• Provideexceptional customer service.
• Be outstanding at relationship building.
• Maintain client relationships with follow up phone calls.
• Call prospective customers.
• Schedule appointments for sales staff to follow up with perspective customers
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Responds to all inquiries, cancellation requests, andservice requests within a specified timeframe.

Requirement

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Must have ability to multi-task.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.

Last updated : 2024-03-22