• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Manages all direct and indirect reports for custom installation projects to ensure accurate, on time and on budget delivery.
• Ensures assigned custom installation team is trained and certified on current custom installation standards.
• Conduct on-site visits to help maintain standard operating procedures and safety compliance while also positively impacting client loyalty.
• Oversees execution of all custom installation projects in their assigned area and engages the Home Custom Services Manager when necessary.
• Approves final scope of work and client proposal, ensuring that each is deliverable and minimizing enterprise risk.
• Ensures all proper documentation needed for engineering is on time and completed.
• Collaborates with sales teams on weekly pipeline meetings within assigned area
• Creates consistency in service execution, ultimately protecting and growing the brand.
• Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
• Develops pertinent partnerships to drive business results and improve the client experience.
• Analyzes business trends on a daily, weekly, and monthly basis.
• Validates that inventory management processes are followed to minimize shrink and ensure proper level of inventory.

• 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent
• 2 years of custom installation experience
• Current, valid driver's license
• Be at least 21 years of age
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Acquire gain and maintain any state or local licensing, as required, within 90 days of hire

• 1 year of experience managing a remote workforce

Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.