Job Description Summary

All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Frequently engage and follow up with customers to win services projects and meet growth initiatives.
• Act as customer’s single point of contact and partner with cross-functional leaders (Engineering, Parts, Services, Projects) to drive the right actions and provide prompt resolutions to customer issues. 
• Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services including parts, field service, upgrades and other service offering provided by GE.
• Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets.
• Collaborate with customers to develop long-term plans for success by understanding the customer’s organization, assets, potential downtime losses, and installed base. 
• Ensure warranty and service obligations are met, including; timely delivery, high quality, compliance with contract scope, and expected profitability of the service order.
• Perform customer site visits and/or hold routine calls to build business relationships and upsell services.
• Share lessons learned to increase standardization and efficiencies. 

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED).
• Minimum of 6 years of experience in Services, Sales & Customer Contract Management
• Ability and willingness to travel up to 30% of the time

Desired Characteristics

• Experience in a customer facing Service Delivery or Project Management position, within a Service environment.
• Proven Industry, Metals or Oil & Gas experience, with technical knowledge in power generation, metals, mining, plastics processes.
• Proven track record of maintaining long-term relationships with clients, delivering service offerings and meeting tight deadlines.
• Attention to detail on financial tracking and reporting of services.
• Embracing ownership & accountability that drive customer solutions and services profitability.

#LI-Remote - This is a remote position