Job Description Summary

The key liaison between the outside sales force, customers, and internal technical product support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised. A lead role responsible for leading and developing either an inside sales team assigned to a specific region or a specialized inside sales core competency.

Job Description

Roles and Responsibilities

• Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in general
• Responsible for customer facing inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories
• Be the key liaison between the outside sales force, customers, and internal technical product support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised
• Customer facing communication to support the business winning strategies
• Creation, submission, follow-up, and close-out of quotations
• Order entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies
• Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly
• Provides training and facilities learning for responsible inside sales team or specialized core competency
• Workload management for backup staff

Required Qualifications

• Bachelor's Degree in related field with a minimum of 3 years of technical sales support or customer support (OR non-degreed with a minimum of 5 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product)
• Minimum of 3 years direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries

Desired Characteristics

• Experience leading a small to medium-sized inside sales team
• Experience with government contracts
• Experience in the Electrical Power Products and Utilities industries
• Proficiency in second language in Spanish, Portuguese, French - other than English
• Excellent written and verbal communication skills
• Strong analytical, problem solving, and decision-making skills
• Ability to interpret and decipher specifications and to comprehend specific customer requirements
• Excellent time management, organization, and prioritization skills
• Ability to effectively work within a diverse environment
• Role is based in Charlotte-NC. The role is not remote, but a hybrid schedule is encouraged.

Additional Information