144 supervisor Jobs in durham, nc
First Citizens Bank is Hiring a Collections Supervisor (Raleigh location) Near Durham, NC
This position supervises the resolution of problem retail, mortgage, and business loans for the Credit Resolution function of the Bank. Responsible for a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. Reviews functional processes to ensure timely and accurate resolution. Facilitates daily workflow and ensures timely completion of work. Provides assistance on complex inquiries, and coordinates training and ongoing development of the team. Performs routine inspection of the work to include call monitoring, account review, and review of associate performance to ensure acceptable quality and productivity. Conducts regular coaching and feedback sessions with staff. This position is considered the first line of defense and is expected to maintain a high level of attention to detail, analyze facts, and make sound decisions in order to mitigate risk to the Bank.
Responsibilities:- Collections - Oversees the activities of a team that processes or collects past due retail, mortgage, and small business accounts. Guides the resolution of difficult loans, and coordinates with internal business units as needed to minimize delinquency and reduce losses to the Bank.
- Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance. Develop and inspire team through regular coaching and mentoring.
- Business Support - Provides support to the department and associates with complex problems, questions, and research. Promote a culture of continuous improvement and seek opportunities to further streamline processes.
- Reporting - Monitors processes and daily activities. Reviews and prepares collections reports and shares data as appropriate to management, ensuring ongoing oversight and tracking of problem loans.
- Bachelor's Degree and 1 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation OR High School Diploma or GED and 5 years of experience in Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation
- Preferred Area of Experience: Supervisory
- Skill(s): Familiarity with applicable regulations (i.e. FDCPA, RESPA, UDAAP, Retail Loan Classification & Account Management Guidelines)
Job Summary
Full Time
$61k-80k (estimate)
05/05/2024
05/21/2024
firstcitizens.com
MILWAUKEE, WI
3,000 - 7,500
1898
RALPH GARCIA
$1B - $3B
Banking
Related Companies
About First Citizens Bank
For more than 100 years, Raleigh, N.C. -headquartered First Citizens Bank has helped customers do more with the money they earn, save and invest. Along the way, weve built our company on such timeless values as integrity, hard work and taking the long-term view. In 1898, First Citizens began as the Bank of Smithfield in Johnston County, N.C. From a single office, First Citizens has grown to more than 550 branches in 19 states. First Citizens today is a full-service banking institution with more than 6,500 employees. Our parent company, First Citizens BancShares, Inc. (NASDAQ: FCNCA), has more ...
than $35 billion in assets. First Citizens is now the countrys largest family-controlled bank, with a record of stable leadership few institutions can rival. First Citizens offers: Traditional banking services. Essential business and professional services. Wealth management capabilities. Hundreds of branches and ATMs, a full-service telephone bank and sophisticated online and mobile banking offerings. For over 120 years, customers have trusted First Citizens with their money and their futures. And thats a trust weve always taken seriously. For every First Citizens customer, now and in the future, we make a simple promise: We will always live and work by the values that have distinguished First Citizens since the day we opened our doors. Forever First is our commitment to the people, businesses and communities who rely on us to be the best bank we can be. As we say, Money isnt everything. But so much depends on what you do with your money. First Citizens Bank. Forever First. Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). Equal Housing Lender Member FDIC
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The following is the career advancement route for Collections Supervisor (Raleigh location) positions, which can be used as a reference in future career path planning. As a Collections Supervisor (Raleigh location), it can be promoted into senior positions as a Top Collections Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Supervisor (Raleigh location). You can explore the career advancement for a Collections Supervisor (Raleigh location) below and select your interested title to get hiring information.
