Summary/Objective

Motivated IT support technician focused on cultivating exceptional customer experience and a positive work environment. Experience in handling network concerns, installing new hardware and addressing user concerns.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Provide hardware and software support for office staff and shop floor team.

2. Install and maintain computer hardware, networking, and software.

3. Troubleshoot software and hardware issues over the phone, remote desktop, and in-person.

4. Support users in the use of equipment and software by providing necessary training/advice.

5. Maintain documentation of IT assets.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

1. Good communication skills (written, oral, listening, approachable).

2. Strong communication and customer service skills.

3. Ability to build relationships with users.

4. Good analytical and critical thinking skills.

5. Multitasking skills.

6. Reliability.

7. Ability to provide training and mentoring to team members.

Supervisory Responsibility
This position has no supervisory responsibilities.

Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. However, the demands of customer schedules may at times, alter this standard schedule with slight notice.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Experience providing technical support for Windows systems including Windows 10 and 11, Microsoft 365, Microsoft active directory, Microsoft office applications, VPN’s. Proficient with iOS and Android environments. Basic network understanding and troubleshooting and understanding of WI-FI networks.

Language Skills:

Ability to interpret and create/maintain documents, instructions, and procedure manuals. Ability to compose routine reports and correspondence.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in various formats. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Goshen, IN 46528: Relocate before starting work (Required)

Work Location: In person