GCI embodies excellence, integrity, and professionalism. The employees supporting our customers deliver unique, high-value mission solutions while effectively leveraging the technological expertise of our valued workforce to meet critical mission requirements in the areas of Data Analytics and Software Development, Engineering, Targeting and Analysis, Operations, Training, and Cyber Operations. We maximize opportunities for success by building and maintaining trusted and reliable partnerships with our customers and industry.

At GCI, we solve the hard problems. As a Technical Operations Engineer, a typical day will include the following duties:

JOB DESCRIPTION:

The Technical Operations Engineer will provide technical advice and guidance on the installation, adaption, configuration, and/or enhancement of digital forensic software and hardware. The ideal candidate will use their expertise to resolve technical problems, provide testing support for all software application tiers, host one-on-one classroom end-user training to less experienced officers and technicians, and be willing to support up to 30% travel. A successful engineer will stay informed about emerging trends and technologies in digital forensics to continually enhance training programs and serve as a company liaison with customer on administrative and technical matters for assigned projects. The candidate must be a team player with the ability to work collaboratively in a dynamic environment. This person should embody a passion for continuous improvement and innovation.

QUALIFICATIONS:

1. Bachelor’s Degree in Computer Science, Digital Forensics, Cybersecurity, or a related field.
2. Excellent communication and presentation skills, with the ability to convey complex technical concepts to diverse audiences.
3. Outstanding customer focus and service skills.
4. Detail-oriented with strong analytical and problem-solving skills.
5. 8 to 10 years of related engineering experience.
6. Ability to react positively to changing environments and advance progress with minimal direction

DESIRED KNOWLEDGE/SKILLS

1. Proven experience in digital forensics, with a focus on evident collection, analysis, and preservation.
2. Previous experience in training or teaching technical hands-on courses is a plus.
3. Any relevant certifications in digital forensics, cybersecurity, or computer hardware would be an advantage.