This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility. 
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately. 
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including terminationin an unbiased and consistent manner.

Sales Management

• Monitor, track, and analyze sales statistics based on key quantitative metrics.
• Make data-informed decisions to drive performance and resource allocation.
• Ensure that company quotas are met by holding daily check-ins with the sales team.
• Provide mentorship, coaching, and motivation to sales team members. 
• Oversee team sales strategies, business cases, commission structures, sales quota, and auditing of sales.
• Assist sales team in business/relationship development with key customers & potential customers virtually and in-person. Maintain effective internal and external communications.
• Participation in Creation of Annual Sales Plan, Strategic Sales Management, and development of sales goals. 

• Demonstrated commitment to GCI’s core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public. 
• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent verbal and written communication required.
  • Must be able to articulate information in presentation format in front of internal and external customers.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Financial skills: Ability to develop detailed capital and operating budgets for the department. Familiar with reporting and tracking tools necessary to assure budget guidelines meet expectations.
  • Organizational skills: Ability to develop the organization necessary to meet the group mission and to communicate and interact with other business units within the company.
  • Demonstrated knowledge of trends and innovations in the industry. 
  • Ability to conceptualize and implement end to end solutions at key accounts, including presenting to key organizational staff. 
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
  • Analytical skills: Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
  • Demonstrated ability to manage performance through motivation and counseling of different levels of employees.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
• Leadership: Proven ability to lead an organization to high levels of performance while maintaining morale and personal growth for employees in a union free environment. Ability to act as a positive mentor and coach to subordinates and instill a coaching environment in the organization. Must successfully work independently or in a team, manage projects or teams, have the ability to produce and adhere to budgets.

Minimum Qualifications 

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in business, accounting, marketing, public relations, or related field. *
• Minimum of seven (7) years of experience in a customer service sales environment. *
  • Including a minimum of (2) years of experience managing or leading sales teamsin a supervisory/managerial role.
  • Experience with telecommunications products and services, such as voice, wireless, data, cable and entertainment, or media services.
  • Experience in prospecting, selling to, and maintaining relationships with key corporate decision makers and customer service aspects of customer relationships.

Preferred:  

• Telecommunications industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Includes inside and outside work; noise; adverse weather and driving conditions; upset customers, vendors, or employees.
• Travel to customer locations, work sites, and other business locations required.
• Must be able and willing to work flexible hours including, but not limited to additional time on weekends, holidays, evenings, before or after normal work hours.
• Most activities are conducted in a standard office/home office environment under pleasant climatic conditions.
• Work is primarily sedentary, requiring daily routine computer usage.
• Daily office tasks involve operation of standard office equipment (computer, phone, fax, copier) and processing paperwork. 
• Must be able to work with a diverse group of people and customers. 
• Neat, clean, professional appearance required when interacting with vendors and customers.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.