Job Summary:We are seeking a dedicated, reliable and motivated Floating Server to join the Gatlinburg Brewing Company team. As a Taproom Server, you will be at the forefront of our operation with a primary responsibility of product knowledge, taproom sales, and most importantly, guest satisfaction and retention. This position will float between both of our taprooms to fill in any shifts needed.

Duties:

• We are full service. Service responsibilities will include, but are not limited to:
• Greet guests quickly with enthusiasm and friendliness
• Provide recommendations on menu items and answer any questions
• Take food and drink orders accurately and promptly while using all opportunities to upsell
• Deliver food and beverages to tables in a timely manner ensuring that all items are accurate and accounted for. Collaborate with kitchen staff to ensure smooth service
• Ensure guest satisfaction by addressing any concerns or issues promptly
• Process payments accurately using the POS system
• Clear tables and reset them for the next guests
• Maintain cleanliness and organization of the dining area
• Must possess a strong work ethic - able to work in a fast paced environment for prolonged periods of time with integrity and drive
• Develop and maintain relationships with guests - both new and regulars. Building relationships builds sales.
• Communicate with all staff and management to ensure guest satisfaction
• Follow all service and cleanliness checklists and standard operating procedures at all times
• Constantly increase knowledge about beer and other products and services - many of our products, beer specifically, changes constantly. You must be able to maintain a working knowledge of all offerings, even as they change
• Required to follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
• Ability to maintain an accurate cash drawer every shift - discrepancies will be your sole responsibility

Qualifications:

• Bartending/serving and brewery experience preferred but not required
• Must be able to work flexible shifts and schedules, including nights, weekends and holidays
• Valid TABC Permit or ability to obtain one within 90 days - cost of this will be your responsibility
• Must be able to lift 25 pounds
• Must have a passion for craft beer, guest service and the brewery atmosphere
• Must be able to stand and walk on concrete for long periods of time
• Ability to work well under pressure in a fast paced environment
• Ability to work both independently and with a team
• Excellent time management skills to work on multiple tasks at once and prioritize effectively
• Sales skills - this is a sales job - the higher your sales, the higher your tip potential becomes.

Compensation & Benefits:

Compensation includes a base hourly rate plus tips. The average weekly take home for a full time server is $700 to $1000. Tips are not shared with other FOH staff members. Credit card tips will be paid weekly on your paycheck - cash tips are taken home each shift. A tip share of 2% of total sales to bartenders plus a tip share of 1.5% of total sales to kitchen staff is required daily and is to be paid in cash. All training hours will be paid at a training rate. Employees receive a 50% discount on food, a 35% discount on merchandise and one free draft beer at the end of each shift. Two free work shirts will be provided at the end of training.

Company Culture:

Gatlinburg Brewing Company values hard work and individual creativity. Micromanagement and negativity is discouraged and hard work, honesty, flexibility and loyalty is rewarded. We are currently in a period of growth, and many more opportunities will become available for those who see the vision and are willing to work hard to attain growth goals.

Positions Available:

We’re looking to fill multiple spots across both of our locations. A variety of shifts are available including days, nights, weekends and mid-shifts. Shifts range from 4 hours to 12 hours.

Job Types: Full-time, Part-time, Seasonal

Pay: $700.00 - $1,000.00 per week

Expected hours: 10 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Sevierville, TN: Relocate before starting work (Required)

Work Location: In person