Internal Title: Medical Technician Partner

Who is Gather Health?

Gather Health is a collective of outreach partners, care partners, clinicians and, most importantly, patient partners who work together to reshape lives and communities. We bring hands-on social and medical care to our patients and work around their needs, both within our care facilities and in their homes. We work alongside local leaders to build communities and provide tailored care experiences that serve the seniors that live within them. When we Gather, we show love, compassion, community, and care.

What is this role about?

Our older adult patients living in communities that we serve are faced with a variety of social challenges, called “Social Determinants of Health”, or SDOH. These challenges include a variety of difficulties that stem from lack of resources; and one of the examples is lack of transportation. At Gather Health, we have built a business model that allows these patients to have consistent access to quality healthcare, by creating a system by which we provide clinical care not only in our physical clinics, but also in their homes. Internally called “Medical Technician Partner”, this individual will provide in-home care and support for our patients and be the eyes, ears, and the hands of our medical teams in the home. They will work collaboratively with our primary care providers, Gather Guide Partners (who serve as a liaison between our patients and our clinics), and clinic administrators, as part of the care-team model. The MTP will play a significant role in our ability to provide the best care and support possible with a deep sense of commitment and compassion – and ultimately achieve our vision of creating equity in healthcare.

What are some of the day-to-day duties?

The day-in-the-life of an MTP will vary, depending on the needs of our patients. Some of the day-to-day duties will include but are not limited to:

· Pick up and drop off of clinic vehicle

· Providing in-home care and support for our senior patients and serving as their clinical liaison with our primary care providers

· Performing approximately six to eight home visits per day and addressing acute medical decompensation or complex transitions of care

· Evaluate CHF and COPD exacerbations through physical examinations and assessing vital signs

· Check in and organize an inpatient or ED admission avoidance plan

· Conduct social visits with their patients in their homes or occasionally meet them in the ED

· Make outbound calls to patients to check in regarding newly prescribed medications

· Leverage and access medical control through the Clinical Medical Director as needed to deliver care

· Document patient notes in the Electronic Health Record (Athena)

· Additional duties as assigned

What are the requirements for this position?

· Minimum of three years of experience working as an EMT

· Active certification as an EMT-B in Massachusetts

 Active driver's license with a safe driving record

· Active certification as a Phlebotomy Technician

· Active certification in AHA Healthcare Provider CPR

· Strong verbal, written, and reading comprehension skills in English

· Ability to work from 8am to 5pm Monday through Friday

Ability to work for any employer in the United States

What are the “preferred, nice-to-haves”, for this position?

· Experience working with the senior populations, particularly with complex social needs

· Experience with basic office tools such as email, Outlook calendar, etc.

· Bilingual in Haitian Creole, Spanish, Cantonese, Mandarin, or Vietnamese

What are the traits of someone most likely to succeed in this role?

· Compassionate – they treat people with kindness

· Patient – they are not easily frustrated or flustered

· Nonjudgmental – they tend to give others the benefit of the doubt

· Understanding – they “get” that everyone has their unique struggles

· Helpful – they get their fulfillment by adding value to other people’s lives

· Friendly – people enjoy their company

· Outgoing – they tend to enjoy mingling with others and getting to know new people

· Relatable – naturally makes human connections with their warmth, humor, and demeanor

· Positive – sees glass as is half full vs. half empty

· Creative – looks for new ways to do things better

· Organized – manages time effectively and operates efficiently

· Reliable – takes responsibilities seriously and always shows up on time

What are the hours for this position?

Monday – Friday from 8am to 5pm. Must be willing and able to drive to patients' homes as part of the job (company vehicle to be provided).

Why should I join Gather Health?

· We are a mission-based organization that is passionate about changing the way seniors experience primary care

· Our business model is unique and on the cutting-edge of the primary care industry

· Our leadership team is comprised of experienced individuals who are committed to creating not only the best patient experience, but also an amazing employee experience for our colleagues

· We are intentionally building a strong company culture and providing a compassionate and joyful work environment

· The organization was conceptualized, founded, and launched by experienced co-founders with a track record of success in the healthcare space

· We offer competitive pay and benefits for our Full-Time colleagues, including:

o Market-based base salaries

o Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)

o 11 Paid Holidays

o Medical insurance coverage (health, dental, vision) with no waiting period for enrollment

o Short and Long-Term disability insurance at no cost to you

o Basic life insurance coverage at no cost to you

o 100% employer match on 401K up to 4% of income

o Employee Assistance Program at no cost to you

o Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)

I’d like to know more – what’s the next step?

Great! An employment relationship is a two-way street – as much as we want to make sure to hire the right person, we want YOU to feel great about us too. Let’s start by first having an exploratory conversation, and if it seems like a good fit, we’d love to meet with you in person.

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

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