Recent Searches

You haven't searched anything yet.

20 Call Center Manager - Naperville, IL Jobs in Naperville, IL

SET JOB ALERT
Details...
HHB Restaurant Recruiting
Naperville, IL | Full Time
$54k-73k (estimate)
2 Weeks Ago
Huntington Bancshares Inc
Naperville, IL | Full Time
$59k-73k (estimate)
3 Days Ago
Huntington National Bank
Naperville, IL | Full Time
$59k-73k (estimate)
1 Day Ago
Gateway Foundation
Naperville, IL | Full Time
$86k-119k (estimate)
3 Weeks Ago
AutoNation
Naperville, IL | Full Time
$63k-81k (estimate)
1 Month Ago
The Huntington National Bank
Naperville, IL | Full Time
$55k-69k (estimate)
2 Weeks Ago
Fogo de Chao Churrascaria (Rosemont) LLC
Naperville, IL | Full Time
$54k-67k (estimate)
5 Days Ago
Savvy Wealth
Naperville, IL | Full Time
$131k-166k (estimate)
1 Week Ago
Anveta Inc
Naperville, IL | Full Time
$120k-150k (estimate)
1 Week Ago
Toca USA
Naperville, IL | Full Time
$67k-127k (estimate)
4 Weeks Ago
Toca USA
Naperville, IL | Full Time
$70k-98k (estimate)
3 Months Ago
Michael Page
Naperville, IL | Full Time
$124k-167k (estimate)
1 Week Ago
Michael Page
Naperville, IL | Full Time
$104k-132k (estimate)
1 Week Ago
Michael Page
Naperville, IL | Full Time
$113k-144k (estimate)
1 Week Ago
Evereve
Naperville, IL | Full Time
$43k-67k (estimate)
3 Months Ago
Evereve
Naperville, IL | Full Time
$65k-101k (estimate)
7 Months Ago
ampliFI Loyalty Solutions
Naperville, IL | Full Time
$32k-43k (estimate)
8 Months Ago
The LaSalle Network
Naperville, IL | Full Time
$41k-52k (estimate)
2 Days Ago
Toyota of Naperville
Naperville, IL | Full Time
$47k-59k (estimate)
1 Week Ago
SCA Health
Naperville, IL | Part Time
$37k-46k (estimate)
4 Days Ago
Call Center Manager - Naperville, IL
Gateway Foundation Naperville, IL
$86k-119k (estimate)
Full Time | Ambulatory Healthcare Services 3 Weeks Ago
Save

Gateway Foundation is Hiring a Call Center Manager - Naperville, IL Near Naperville, IL

Are you looking to find personal and professional fulfillment, and align your career with your values?
At Gateway Foundation, our employees have an opportunity to make a difference every day by helping people with substance abuse issues gain control of their lives.
Gateway Foundation is a recognized non-profit leader in evidence-based treatment proven to get results. Our experts in Addiction Medicine—including highly educated clinical and medical professionals and expert psychiatrists and nurses—deliver care that never stops. Throughout Gateway’s proud history of helping others, dedicated and professional employees have been vital to accomplishing our life-saving mission.
If you are a collaborative professional who shares our commitment to helping people with substance abuse and mental health issues turn their lives around – GATEWAY IS THE PLACE FOR YOU!
The Call Center Manager is responsible for:
  • Manages the daily operations of a call center; supervises and assigns work to staff responsible for responding to inbound and outbound customer inquiries about treatment services. Monitors random calls, gathers and tracks call quantities, forecast call volume and identifies quality improvements.
  • In conjunction with leadership, designs a customer service-oriented call center in accordance with overall customer service standards and Gateway Foundation’s strategic plan goals and objectives; and makes appropriate budget recommends for area of responsibility.
  • Develops and administers training manuals and program guidelines to establish consistent key indicators and policies for telephone scripts, call center training, contingency programs, and backup planning.
  • Periodically evaluates systems in coordination with Information Systems to ensure they are cost efficient, externally competitive, administratively sound, and meet the needs of the department; makes recommendations on same.
  • Interviews, hires and evaluates the performance of assigned staff; assigns and schedules work, recognizes staff performance, and recommends discipline and discharge of assigned staff as necessary to ensures optimal performance and adherence to attendance policies.
  • Participates in recommending and developing policies and procedures for call center operations and implements procedures to improve the efficiency of operations. Identifies barriers to delivering optimal customer service in response to clients’ needs and makes recommendation for corrective action.
  • Gathers internal and external data to report on the performance, call volume, tracking and conversion rates of incoming calls for review by senior management. Develops and augments tracking programs, systems, and other tools as required.
  • Oversees the operation of various internal systems which include but are not limited to; call monitoring, call tracking, texting systems, internet chat programs, and call volume analysis programs.
  • Participates in various special projects or assignments, as an individual or team leader, such as creating databases and reports, evaluating procedures; and contributing expertise in development of proposals, recommendations, and strategies that promote achievement of overall goals and business plans.
Requirements:
  • Bachelor’s degree in business administration, information systems, or related field.
  • Five years of progressively more responsible in a call center with at least two years management experience. Experience in the healthcare, substance use, mental health or related field experience is a plus.
  • Interpersonal skills necessary to oversee and direct the work of others, to present information effectively in person or in writing, to clearly communicate with Gateway managers and employees, regulatory agencies and to negotiate and manage vendor contracts.
  • Analytical skills necessary to organize and coordinate assigned operations and activities, develop call center and customer service strategies and goals, identify emerging call center and customer service needs and trends, identify and resolve problems, and design and analyze statistical reports and so forth.
Physical Requirements:
  • Ability to communicate with others, in groups or individually, to gather and present information.
  • Ability to respond to telephone inquiries, emails, and instant messages.
  • Ability to proofread, check and verify data and text from printed form and computer monitor display.
  • Ability to use a keyboard and video display terminal to enter, retrieve, and/or audit information and data.
Competitive Compensation and Benefits: Gateway Foundation values its employees and provides an inclusive and diverse work environment where dedicated employees can make a difference. We are committed to engaging and rewarding our employees in meaningful ways. For eligible employees, we provide a Total Rewards Package that includes:
  • Gateway is a qualified employer for Public Service Loan Forgiveness (PSLF)
  • Health Insurance - Including a wellness premium incentive opportunity
  • Dental & Vision Insurance
  • Paid Time Off - Including 18 days of PTO and 9 paid holidays in the first year
  • Flexible Spending Accounts and Health Saving Account
  • Commuter Accounts
  • 403(b) Retirement Plan with company match
  • Life and AD&D Insurance
  • Short Term Disability (STD) and Long-Term Disability (LTD)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Training & Development Programs
Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$86k-119k (estimate)

POST DATE

05/24/2024

EXPIRATION DATE

06/22/2024

WEBSITE

gatewayfoundation.org

HEADQUARTERS

GATESVILLE, TX

SIZE

25 - 50

FOUNDED

1972

CEO

SHERRY JOHNSON

REVENUE

<$5M

INDUSTRY

Ambulatory Healthcare Services

Show more

Gateway Foundation
Full Time
$48k-58k (estimate)
1 Day Ago
Gateway Foundation
Full Time
$55k-73k (estimate)
2 Days Ago
Gateway Foundation
Full Time
$34k-44k (estimate)
3 Days Ago

The following is the career advancement route for Call Center Manager - Naperville, IL positions, which can be used as a reference in future career path planning. As a Call Center Manager - Naperville, IL, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager - Naperville, IL. You can explore the career advancement for a Call Center Manager - Naperville, IL below and select your interested title to get hiring information.

AutoNation
Full Time
$63k-81k (estimate)
1 Month Ago

If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Manager job description and responsibilities

Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.

04/18/2022: Santa Ana, CA

Call center managers will be directly responsible for hiring, training and motivating call center representatives.

03/06/2022: Dayton, OH

Motivating and guiding team members on navigating difficult customer calls.

03/22/2022: Huntington, NY

Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.

03/17/2022: Cleveland, OH

They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.

04/12/2022: Nashville, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Manager jobs

Some call center managers can also work toward sales and team leadership certifications.

02/25/2022: Buffalo, NY

Educational requirements to become a call center manager vary by employer.

02/23/2022: Alamogordo, NM

Any call center manager will receive on-the-job training.

03/11/2022: Longview, TX

Be a social leader to foster optimism and promote culture change.

04/17/2022: Albany, NY

Focus on agent engagement and retention.

02/06/2022: Albany, GA

Step 3: View the best colleges and universities for Call Center Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more