Gateway Community Services is proud to be a recognized leader in addiction treatment for adults and adolescents in the Northeast Florida region. Since 1978, Gateway has been committed to providing compassionate services to those lost in the despair of addiction.

DIRECTOR of ELECTRONIC HEALTH RECORD SYSTEM

POSITION OBJECTIVES

The Director oversees and is responsible for all aspects of administration of the information systems at Gateway Community Services. The Director is in charge of Gateway's information technology and computer system. This position includes assessing current processes, recommending software upgrades, and directing the executive team on the best processes. The Director oversees and manages the staff regarding implementation, configuration, coordination, control, maintenance, troubleshooting, security, and software changes to the Electronic Health Record and other internal data system reporting, as well as the State Reporting data flow.

ESSENTIAL FUNCTIONS

• Develop goals and strategies to ensure the EHR department runs smoothly and effectively

• Direct and establish IT-related projects pertaining to the EHR

• Plan, install, implement, and manage the EHR system and software

• Monitor changes in the EHR technology sector to discover ways Gateway can improve and develop

• Provide Project Management for implementation of agency-wide data system (for functions including service events, billing, client scheduling, utilization and performance management, state data submission, including user training and support

• Provide Project Management to act as Subject Matter Expert (SME) to program directors for the ongoing operation of agency EHR data system

• Provide leadership to the direct department staff

• Create and adapt technological platforms to improve the organization's experience

• Provide ongoing management of reconfiguration/customization of user data reports and be able to utilize reporting modules in SmartCare, SQL2008 and Crystal Reports

• Ensure timely response to internal and external requests for data

• Oversee staff that provide state data submission/reporting and bed board flow

• Troubleshoot data-related issues and establish regular maintenance of EHR

• Assist in developing comprehensive outcome performance measures

• Conduct ongoing research in available technologies, processes, environmental challenges and opportunities to maximize the efficiency and effectiveness of agency data resources

• Perform system security administration functions, including creating user profiles and accounts

• Monitor and manage system resources to maintain operating efficiency

Represent Gateway Community Service at State Reporting and Data Meetings

• Attend national and regional vendor user group conferences

• Maintain system documentation and logs

• Work in partnership with the executive staff to determine and respond to organizational needs

• Manage staff in resolving Help Desk requests for the EHR

• Maintain application security, event investigations and compliance enforcement.

• Review personnel conduct in relation to data protection

• Implement and maintain HIPAA requirements

• Perform other duties as assigned

EMPLOYMENT STANDARDS

• Must be eligible through DCF and AHCA with Level II Background checks throughout employment.
• Must abide by the organization’s Code of Conduct, policy and procedures, and state certification code of ethics.
• The ability to comply with equal employment opportunity requirements.
• Must complete all in-person and Relias trainings assigned during probation and throughout employment.
• Must practice universal precautions as part of regular job duties whenever applicable.
• Timely and regularly complete all required documentation, reports, and other organization-related paperwork.
• Must be able to perform assigned work independently with minimal supervision and make decisions using appropriate judgment.
• Maintain the work area clean and orderly, ensuring safe operating conditions.
• Must be able to take direction and guidance from managers and supervisors respectfully and function as an effective team member.
• Must have the ability to comply with a workplace of dignity and respect.

EDUCATION

· BA/BS in Information Systems/ Computer Science or related field

· Minimum of 5 years of experience in system administration; preferred 10 years

· Demonstrated competency in project management

· Experience in substance use and/or mental health disorder programs is preferred.

SKILLS

· Strong time management and organization skills.

· Excellent communication skills.

· Ability to recognize and respond to emergencies and life-threatening situations appropriately.

· Ability to work in a fast-paced environment.

· Ability to relate to adolescents, adults, families, referral sources, and internal Gateway team members and possess requisite competencies to effectively understand and provide appropriate services to the patient population served.

Gateway Community Services is an Equal Opportunity Employer. Gateway Community Services does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business needs.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Multiple locations