JOB DESCRIPTION: Greets, screens, and directs clients to appropriate service. Performs complex clerical duties following established policy and procedures, while maintaining confidentiality of all clients' protected health information. Performs light bookkeeping and accounting work. Uses adding machine and deals with automated client data base and related systems. Conducts themselves in a professional courteous manner at all times.

SUPERVISION: Supervised by Registration & Eligibility Managers.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners.

FUNCTIONS AND RESPONSIBILITIES:

• Greets clients at the window and directs them accordingly.
• Answers the telephone according to policy and transfers calls appropriately.
• Utilize department software as needed (i.e. PMS, EHR, Dentrix, Phreesia, Liberty, etc.).
• Utilize fast-track registration option for new clients.
• Schedules appointments for Registration and/or with PCP when necessary for new and established clients.
• Identify client using three identifiers (i.e. name, DOB and address).
• Check-in client using practice management system after correctly identified and include in Patient Sign-in sheet.
• Verify/update client demographic information before each visit and scan proper documentation (i.e. New Address Verification Form).
• Verify registration period (i.e. sliding fee) is current and request 30-day extension if needed.
• Verify client has current Consent to Treatment, Patient Centered Rights and Responsibilities and Privacy forms. If not, update and scan into the practice management system.
• Ask client for insurance information and ensure information is correct in the practice management system. If information is incorrect and/or missing, properly enter and scan information into practice management system.
• Verify insurance eligibility one day prior to appointment and/or on date of service.
• Request and track prior authorizations, if necessary.
• Inform client of any outstanding balance and collect.
• Provide Payment Plan and explanation, if necessary.
• Scans clients' documents into Practice Management System and/or Electronic Health Record (EHR) accordingly.
• Responsible for client fee collection.
• Provide receipt for client when payment is received.
• Check-out client in the practice management system.
• Posts charges in the Center's practice management system after services have been rendered.
• Responsible for the accurate completion of all encounters, including reconciliation of all daily open encounters.
• View clinical information to perform certain responsibilities.
• Reconciles daily financial transaction reports and submits deposit with Journal Cash Analysis report to the fiscal office.
• Responsible for the security of all money within the work area.
• Follow-up on Payment Plans.
• Follow-up on returned mail.
• Keeps working area clean and organized.
• Attends and participates in staff development trainings.
• Assist in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Graduate from an accredited high school or GED graduate.
• Front office/healthcare experience is preferred.
• Bilingual in English and Spanish is preferred.

SKILLS AND ABILITITES:

• Ability to effectively communicate verbally and in writing.
• Ability to work effectively with others and to deal tactfully with professional personnel and
• Knowledge of customer service concepts and
• Ability to handle the public sector under stressful and difficult
• Ability to maintain confidentiality of
• Ability to operate computer terminal, 12-key calculator and other office machinery (i.e. printer, fax, scanner, etc.).
• Ability to perform clerical duties (i . filing, data entry, filing out applications).
• Ability to manage time effectively and efficientl
• Ability to work flexible hours and ability to travel between