DESCRIPTION: Monitor signs and symptoms of illness of those coming into Gateway Community Health Center. Promote preservation of wellness in all clinics.

SUPERVISION: Directly supervised by Director of Health Education & Training.

TYPICAL PHYSICAL DEMANDS: Requires prolonged standing. May require moving up to 25 pounds. May requires the use of office equipment, such as computer terminals, telephone, copiers, and scanners, etc.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Administer screening questionnaire(s) to patients based on existing policy or protocol.

• Administers temperature screening of all individuals entering the clinic.
• Ensures all individuals entering the building are wearing a face covering.
• Facilitates appropriate social distancing during screening process.
• Assist visitors with delivery notifications
• Calls the Clinic Manager with screening abnormalities.
• Monitor assigned screening station at all times during scheduled shifts.
• Monitors all patients and visitors to ensure mask are worn.
• Attends and participates in staff development trainings.
• Assist in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Keeps working area clean and organized.
• Utilize good judgment to respond in a calm and efficient manner in all situations.
• Greet and acknowledge all patients and visitors in a friendly, professional manner and provide the quick, responsive customer service and information necessary to result in a meaningful visit.
• Adheres to HIPAA regulations and the mission and vision of the Center.
• Responds quickly to patient and visitor's requests.
• Knowledgeable of Centers services and is adept at providing the Centers address, directions to/from the Center, and other relevant information about the Center to patients/visitors.

SECONDARY FUNCTIONS:

• Alert Maintenance Staff of any spills, hazards, or shortages of supplies in the restrooms.
• Maintain the cleanliness of the lobbies and surrounding areas.
• Assist patients in calling for transportation. (i.e. el metro, taxi, adult day care, and/or family members)
• Ensures availability of wheelchair services to incoming and outgoing patients and visitors and escorts or transports patients who need help to their destination within the facility.

MINIMUM QUALIFICATIONS:

• Graduate from an accredited high school or GED graduate.
• Must follow all infection control procedures including utilizing/wearing personal protective equipment (PPE).
• One year of healthcare experience is preferred.
• Work flexible hours including the weekend is required.
• Must have the ability to travel between all clinic
• Valid Texas driver's license with minimum liability insurance is required.
• Bilingual in English and Spanish preferred.

SKILLS AND ABILITIES:

• Exceptionally strong customer service orientation, presence and perspective.
  • Ability to effectively communicate verbally and in writing.
  • Quick hand-eye coordination.
  • Ability to detect errors, locates certain information on any type of documents, and quickly organizes them without error.
  • Detail oriented.
  • Ability to work effectively with others and to deal tactfully with professional personnel and
  • Ability to handle and communicate with clients under stressful and difficult
  • Ability to maintain confidentiality of
  • Ability to maintain a professional appearance.