POSITION PURPOSE:

To ensure smooth and effective processes are implemented and streamlined throughout the day in relation to client intake and orientation. Welcomes clients to the program and ensures that they feel connected and comfortable. Conduct thorough client intakes, gathering essential information for the treatment process and ensuring the accuracy of information collected during the admissions process. Support new clients in making connections with staff and peers as well as understanding program rules and expectations.

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

1. Welcome clients to the program and ensure that they feel connected and comfortable.

2. Conduct thorough client intakes, gathering essential information for the treatment process and ensuring the accuracy of information collected during the admissions process.

3. Assess collateral contacts with the client and ensure that proper releases are in place to communicate with these individuals.

4. Ensure that all required intake paperwork is complete and accurate.

5. Complete or ensure the completion of thorough person and belongings searches and baseline urine drug screening.

6. Provide clients with a brief orientation to the program and expectations at the time of intake as well as more in-depth orientation as soon as possible following intake.

7. Check in with new intakes daily for at least their first week to see how they are settling in, answer any questions they may have, and assist in meeting their needs.

8. Provide clear and empathetic communication to clients during the intake process, addressing inquiries and concerns.

9. Communicate all pertinent information to internal and external parties in a clear and concise manner.

10. Ensure accurate and timely input of client information into the electronic health records system.

11. Collaborate closely with clinical and administrative staff to facilitate a smooth transition for clients from intake to ongoing treatment.

12. Actively participate in team meetings, providing updates on scheduling and intake activities.

13. Provide support to the clinical, operations, and leadership teams as directed.

14. Provide backup for the Medical and Program Support Behavioral Health Specialists as needed.

15. Other duties as assigned.

POSITION REQUIREMENTS/QUALIFICATIONS

1. EDUCATION:

HS Diploma strongly preferred.

2. EXPERIENCE:

3 years in customer service preferred

1 years’ experience in the Behavioral Health Industry preferred

3. KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:

• Must be proficient in Computer skills
• Accuracy and urgency is essential to perform all tasks
• Perform other assigned tasks and duties as necessary
• Ability to work effectively both individually and as a team.
• Must have a valid driver license with no moving violations.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Morning shift

Ability to Relocate:

• Nashua, NH 03063: Relocate before starting work (Required)

Work Location: In person