As a Pre-Admission Representative, you will be responsible for contacting patients scheduled for procedures to gather essential medical history information. Your primary objective is to ensure that patients are medically prepared for sedation and the procedure itself by verifying their most recent health status, medications, allergies, and any other relevant medical details. This role requires excellent communication skills, attention to detail, and a compassionate approach to interacting with patients.

The role of a Pre-Admission Representative is crucial in ensuring patient safety and optimal outcomes for procedures. By diligently gathering accurate medical history information and maintaining effective communication with patients and healthcare providers, you play a vital role in facilitating a smooth and successful pre-procedure process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Phone Outreach: Initiate phone calls to scheduled patients to gather their medical history information prior to their procedures.

· Patient Engagement: Establish rapport with patients, address any concerns or questions they may have, and ensure they understand the purpose and importance of providing accurate medical history information.

· Medical History Collection: Methodically collect patient medical history, including current medications, allergies, past medical procedures, relevant health conditions, and any other pertinent information that may impact sedation or the procedure.

· Documentation: Accurately record all gathered medical history information in electronic medical records (EMRs) or designated documentation systems following established protocols and privacy regulations.

· Collaboration: Communicate effectively with healthcare providers, nurses, and administrative staff to relay pertinent patient information and ensure seamless coordination of care.

· Compliance: Adhere to HIPAA regulations and maintain patient confidentiality at all times when handling medical records and sensitive information.

· Quality Assurance: Perform quality checks on collected medical history data to identify any discrepancies or missing information, and follow up with patients or healthcare providers as needed for clarification.

SKILLS AND ABILITIES

· Adheres to Center’s policies and procedures.

· Wears identification while on duty.

· Completes in-services and returns in a timely fashion

· Attends annual review and department in-services, as scheduled.

· Attends staff meetings and if unable to attend, reads and initials meeting minutes and other documents applicable.

· Actively participates in performance improvement and continuous quality improvement (CQI) activities.

· Communicates the mission, ethics and goals of the Center, as well as the focus statement of the department.

· Seeks educational opportunities and accepts responsibilities for own professional growth and development.

· Must maintain patient right to privacy by not discussing privileged information outside the work area or within hearing range of visitors, family or patient.

EXPERIENCE AND REQUIREMENTS

· Education: High school diploma or equivalent required. Additional coursework or training in medical terminology, healthcare, or related fields preferred.

· Experience: Previous experience in healthcare administration, medical assisting, or patient outreach roles is advantageous but not mandatory. On-the-job training will be provided.

· BLS Certification: Must be BLS certified.

· TST (Tuberculin Skin Test): Must test negatively for Mycobacterium Tuberculosis

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you available fulltime?

Education:

• Associate (Preferred)

Experience:

• EMR systems: 1 year (Required)
• Medical terminology: 1 year (Required)
• Phone etiquette: 1 year (Required)

License/Certification:

• BLS Certification (Required)

Ability to Commute:

• Greenville, NC 27834 (Required)

Work Location: In person