Essential Duties

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Takes applications for child support services by conducting in-coming applicant’s initial interview. Reviews client applications, provides basic program information. Obtains as much accurate information as possible. Schedules client’s first appointment with agent, performs initial search for noncustodial parent and sends out initial location documents.
• Performs case searches for legal documents at the courthouse, copying and scanning said documents into system to ensure proper filing and prevention of lost information; which assisting Child Support Agents in determining how to best process case for needed services. Notarizes legal documents for Agents.
• Transports documents to and from the courthouse and Sheriff’s Departments that are required to complete legal/court actions needed to establish and enforce child support orders.
• Accurately enters all incoming mail response data from employer and post office verification letters by keying information into ACTS, scans documents into Compass Computer Systems to ensure quick processing of cases. Sorts and distributes all Child Support mail. Prepares the majority of Child Support outgoing mail.
• Creates/sets up all physical child support records using ACTS, MIC, and Compass System. Maintains file room by pulling case records that need reopened, files and scans or prints records that have closed. Purges closed records according to County State and Federal guideline and prepares for destruction.
• Provides routine information to the general public about Social Service functions and procedures by answering general questions from incoming calls or routes call to correct agent. Researches and routes clients to appropriate programs for services. Utilizing ACTS, NC Fast, Compass, MCI and other systems to scan documents into electronic records.
• Certified as DNA sample collector and serves as backup to DNA Agents if needed.
• Other duties as directed.

Minimum Qualifications
Completion of high school or GED equivalency is required. Requires a minimum of 3 years experience involving word processing, computerized data entry, receptionist and records management functions. An equivalent combination of education and experience will be considered. Applicant must have computer skills, and the ability to lift at least 25 lbs.

Job Type: Full-time

Pay: $15.09 - $20.38 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• data entry or word processing: 3 years (Required)

Work Location: In person