Gary Rome Carwash, Dog wash, and Detail Center

Assistant Manager Job Description

As a Gary Rome Carwash Assistant Manager, you’ll deliver WOW service to every customer and ensure a positive and enjoyable customer experience every day. You should always strive for the best output of vehicles while maintaining site safety, cleanliness, customer engagement, and membership sales. You are considered key carriers and manage individual shifts including opening and closing duties with no other member of management present. You are also responsible for training and managing employees at your site and on your management shift.

Essential Duties and Responsibilities include:

• May train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of subordinate staff.
• As requested by the General Manager, conducts, or assists with performance evaluations that are timely and constructive.
• Assists the GM with employment actions, including discipline and termination of employees in accordance with company policy.
• Monitors site performance identifying and facilitating opportunities to increase productivity and efficiency.
• Manages daily aspects of the site and its staff to ensure projects are completed and goals and customer needs are met.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits.
• Drafts, submits, and presents various performance and management as needed.
• Manages inventory, approving and facilitating purchases as needed.
• Manages conflicts and resolves complaints about or within the site.
• Must always display the 5 Old School Values. Those values are Courtesy, Hustle, Ownership, Pride and Trust.
• Help members and customers select products based on their needs.
• Hustle, smile and show good engagement with staff and customers.
• Train and coach crew members on a regular basis with a heavy focus on key areas such as: sales, customer service and facility cleanliness/ safety.
• Master the routines of opening and closing the location.
• Understand back office and POS procedures.
• Engage in ground maintenance activities including the general cleaning and upkeep of building and equipment, including buffing, dusting, sweeping, mopping, vacuuming, washing windows.
• Assist other departments as requested, including unloading and storing supplies.
• Perform preventive maintenance and cleaning as directed by GM with the company provided tools, equipment, and supplies.
• Maintain knowledge and implement current sales, promotions, and company policies.
• Adhere to all health, safety, and security practices in the performance of the job.
• Any and all other duties as assigned by the carwash GM.

Competencies:

• Customer Service: Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Job Knowledge: Competent in required job skills and knowledge. Displays understanding of how job relates to others. Exhibit’s ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Uses resources effectively.
• Teamwork: Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
• Sales Skills: Achieves sales goals. Initiates new contacts. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.
• Leadership: Exhibits confidence in self and others. Inspires respect and trust. Motivates others to perform well. Reacts well under pressure. Shows courage to take action.
• Managing People: Develops subordinates' skills and encourages growth. Includes subordinates in planning. Makes self-available to subordinates. Provides direction and gains compliance. Provides regular performance feedback. Takes responsibility for subordinates' activities.