As the initial point of contact for Gary and Mary West PACE participants, visitors, and community partners, the Receptionist is responsible for the operation of the front desk, acting with the highest standards of professionalism, courtesy, and customer service. The Receptionist welcomes all participants, families, staff, and visitors by telephone and in person, supports the program department with a variety of administrative and secretarial responsibilities and facilitates communication between staff, participants and their families. As the "first face" of the Center, the Receptionist demonstrates a positive, respectful, and professional behavior in all job aspects and collaborates effectively with colleagues and stakeholders to promote the Gary and Mary West PACE values, team culture and mission.

Essential Functions:

• Greet and interact with participants, families, community partners, and visitors in a warm and courteous manner creating a welcoming environment.
• Manage the Gary and Mary West PACE main phone including:
• Answering the phone promptly and courteous.
• Route calls appropriately.
• Ensure phone coverage.
• Manage front door including ensuring visitors sign in and out and participants do not elope.
• Manage badge inventory and participant attendance:
• Prepare and store all participant badges.
• Ensure all participant arrivals are documented and they receive their badge.
• Ensure all participants departures are documented and their badge is collected and stored.
• Monitor and track current office supplies inventory and order supplies as needed.
• Participate in emergency planning and maintain emergency preparedness binders and logs, as identified in the emergency preparedness policies and procedures, at the reception area.
• Ensure the administration storage area is stocked, organized and tidy.
• Print daily meeting rooms' schedules and insert in holders by the doors each morning.
• Oversee all mail service, including distribution of incoming mail and packages and preparing outbound mail.
• Provide support to the Marketing department by conducting MediCal/Medicare eligibility checks for all incoming prospects as needed, and monthly for current participants.
• Provide administrative support to the operations of the program by assisting with clerical duties as assigned by the supervisor.
• Remain alert and update the supervisor or any member of the IDT promptly of any changes in participants' conditions.
• Complete all required documentation in a timely and accurate manner.
• Protect privacy and maintain confidentiality of all company procedures and information about employees, participants and families.
• Follow Gary and Mary West PACE policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.
• Other duties as assigned.

Education and Certification:

• High School Diploma or equivalent (GED).
• Minimum of one year of experience providing administrative support in a fast-paced office environment.

Skills & Experience:

• Highly motivated, self-directed, able to execute tasks in a quickly changing environment and make sound decisions in emergency situations, strong customer service orientation.
• Experience with softphone technology preferred.
• At least 1 year of experience working with a frail or elderly population, preferred.
• Ability to process accurate information in a timely manner.
• Excellent organizational and communication skills.
• Ability to follow directions from supervisor and communicate needs effectively.
• Experience and competency working with people from diverse backgrounds.
• Bilingual in English/Spanish Required.

. Experience answering a multi-line phone system.

• Strong verbal and written skills.
• Ability to handle multiple priorities simultaneously and meet deadlines.
• Intermediate level experience utilizing MS Office products.
• Punctuality and reliability.

Bilingual in english and spanish is required.

Medical Clearance:

Employees must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact. COVID-19 vaccination required.

Gary and Mary West PACE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, gender, gender identity, gender expression or sexual orientation or any other considerations made unlawful by applicable state or local laws.