Description

• 30%-40% employee discount on plants and product
• Remote Work Option Available
• Flexible Scheduling
• Part-time and Full-time positions available
• Fun company culture and the best co-workers!

We have seasonal openings in our Call Center located in Burlington, VT (remote work option available!)

We are looking for seasonal SALES & SERVICE SPECIALISTSto provide exceptional customer service to our customers both over the phone and through e-mail. We are seeking reliable & quick learners who are enthusiastic, outgoing, upbeat, flexible, computer savvy, team-oriented and who will thrive in a busy contact center. Not a plant expert? Not a problem!

We offer flexible part time schedules including shorter and longer shifts, a tremendous employee discount, and the best co-workers around. Positions available now!

Here’s a snapshot of what you’ll do:

• You’ll master our online order entry system. You will navigate quickly and accurately through multiple screens to enter address, product and billing information while talking to a customer on the phone or responding to customer e-mails.
• You’ll be sitting down, either responding to e-mails or taking incoming sales calls close to 100% of the time. Please note: There’s a required sales-as-service element to this job. We do not offer items to customers they neither want nor need. Ever. We do expect that you will ask questions on every call, listen to the answers and make product suggestions that may interest that customer based on what you’ve heard that customer say. We refer to this process as upselling.
• You may take incoming customer service calls. During these calls, you’ll respond with empathy to sometimes upset or distraught customers.You’ll either handle the customer’s questions immediately or pass the call on to a more skilled Specialist. No matter how unhappy the customer may be, and no matter how you may personally feel, you will always treat them compassionately.
• You may spend time off the phone doing other off-phone work.
• This is a sedentary job.You’ll spend the majority of your time sitting down.

Qualifications

QUALIFICATIONS:

To succeed as a Seasonal Sales and Service Specialist, you must:

• Have average to strong computer experience
• Have strong written, verbal and negotiation skills
• Be professional, caring and confident on each phone call
• Be willing to implement coaching feedback, and be committed to consistent improvement
• Have excellent attendance

Things you should know:

• You must be able to attend all of the mandatory training you’re scheduled for
• You must be able to work 2-3 weekend days per month
• You must be available for 20 hours or more each week, and a minimum of 4 hours per scheduled shift
• Hours are not guaranteed.Your schedule will fluctuate based on forecasted work volumes
• All calls are recorded for quality assurance.Your calls will be monitored for coaching purposes