Position Purpose & Summary

The Food Runner assists the Lead Line Cook, Food Expeditor and/or Servers in delivering all dishes to a table efficiently while ensuring that the members and guests have everything they ordered and that the dish appears the way the guests expected it.

Essential Functions:

• Perform to very high standards during both setup and service.
• Keeps work areas clean and organized.
• Daily stocking and cleaning of all service areas in dining room and kitchen. Performs any necessary pre-shift side work. Daily hand polishing of china, silver, and glassware.
• Reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes as well as the wine list, what wines compliment which food items, and why.
• Checks with the Lead Line Cook, Food Expeditor and/or Servers for any special instructions prior to the beginning of each shift. Ensures the line is properly set up and cleaned.
• Learns and memorizes all table numbers and seat numbers so they can deliver the members and guests order without having to ask who ordered it.
• Ensures prompt delivery of food to the member's or guest's table. Handles hot plates and glassware.
• Work with Captains, Supervisors, and Manager to insure prompt, accurate and efficient service.
• Asks the member or guest if there is anything else they would like prior to leaving the table. If there is an additional request from the member or guest, will either bring this item directly to the table or communicate the needs to the Server immediately.
• Cleans and reset tables as directed.
• Completes assigned side work and assists in closing the line, nightly breakdown of side stations and cleaning the kitchen.
• May be called upon to assist with in-room dining services, as needed, or required.
• Always maintains a constant focus on professionalism and customer service.
• Always maintain professional appearance with a crisp, clean uniform as outlined in property guidelines.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• Minimum Knowledge & Skills: Excellent customer service and communication skills.
• Formal Education and Job-Related Experience: High school diploma or equivalent. One to two years restaurant experience preferred.
• License, Registration, and/or Certification Required: None

External and Internal Personal Contact:

• Communications:
  • Daily -
  • Weekly -
  • Occasionally - Participate in one-on-one coaching sessions.
• Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.