Provide services as a Technical Writer and SharePoint Administrator in support of the overall functions of the Foreign Service Institute (FSI).

Duties and Responsibilities:

Technical Writer Duties:

• Creates, designs, maintains, edits various publications for use by staff and students, to include pocket guides, laminate cards, student guides, instructor guides, job aids, handouts, and workbooks, ensuring adherence to standards, formats, and content, structure integrity, and usability. This includes interface with the end-product production department.
• Creates, designs, maintains various reports (i.e., evaluation reports) and project deliverables, often working with, or in support of, the course project’s lead. Creates and maintains SOPs, which involves creating and maintaining a custom template, performing quality control on content, indexing via a concordance file, and outputting an online-interactive pdf.
• Collaborates with SMEs and program officials, and occasionally observes or participates in tests or demonstrations, to acquire information and content for the production of original documentation.
• Ensures that materials are consistent with DoS policies, FSI and School/Center standards, and established formats, as well as other information presented during training.
• Ensures that training materials developed by others convey the intended information, are arranged logically, present the training’s objectives, and written clearly and interestingly for the intended audience.
• Consults, conceptualizes, and selects illustrative materials for inclusion in various publications and training materials across various platforms. These include, but are not limited to, photographs, drawings, sketches, diagrams, and charts.
• Develops documents that meet the style requirements for the publication, written at the appropriate level for the intended audience.
• Provides documentation, publication, and training materials solutions to requests/needs, as presented by clients, SMEs, and management.
• Provides guidance and troubleshoots assistance to clients/co-workers for various programs and organization templates.
• Provides assistance with curriculum and publication aesthetics, to include media, format, graphics, animations, and difficult format conversions.
• Advises divisions on best practices and options for documentation and, in some cases, creates custom templates.
• Advises and assists authors during the writing, development, conceptualization, and production of publication and training-related materials.
• Performs initial reviews of publications/documentation and provides recommendations for revisions in scope, format, content, etc., as needed. Performs final reviews of proposed publications for tone, design, layout, editorial, and production specification aspects before release.
• Applies a consistent set of style, grammar, and punctuation practices to training-related documents. May also be required to establish or modify existing style and standards.
• Organizes materials and completes assignments that require set standards regarding organization, structure, clarity, conciseness, and terminology without supervision.
• Maintains files and copies of work assignments and revisions according to recommendations and established best practices/standards. May also be required to establish or modify existing best practices and standards.

SharePoint Administrator Duties:

• Creates, designs, maintains organization schema of School/Center or division SharePoint presence.
• Creates and maintains School/Center SharePoint policy and governance, as well as advises on best practices.
• Designs and maintains electronic approval process for curriculum and other materials.
• Creates and maintains custom naming conventions for file organization on and off SharePoint.
• Creates, designs, maintains various project sites, course sites, staff portal sites, and front-facing sites for School/Center and divisions as applicable, to include infrastructure and interface, on both OpenNet and ClassNet, if requested. Class Net access requires a Secret clearance.
• Creates and maintains various libraries and lists on all assigned SharePoint sites, to include documentation, organization, and custom builds.
• Responds to custom build requests and works with users to create custom sites, tools, etc. to meet organization needs.
• Manages user permissions. Provides troubleshooting assistance to SharePoint users.
• Trains staff on use of SharePoint.

Basic Qualifications:

• A minimum of 10 years’ experience in editing and publication development.
• Understand how to work within the parameters of an established organization aesthetic and create a new organization aesthetic, as well as an advanced-level understanding of publication design concepts.
• A Bachelor’s Degree in a related field.
• Ability to be processed for Secret Clearance
• Excellent written and spoken command of the English language.

Minimum Qualifications:

• The ability to acquire and present content/information through independent reading, interviews with SMEs and specialists, observation of tests and experiments, interpretation of blueprints or diagrams, or other appropriate methods.
• Ability to perform advanced audience analysis, and a proclivity for organization.
• Possess the motivation to not only start and complete projects, but also generate new work by listening to clients/coworkers and suggesting solutions to meet training and field needs.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at recruiting@gapsi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.