JOB PROFILE: Brand Associate

REPORTS TO: General Manager

ABOUT THE ROLE

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

CRITICAL COMPETENCIES

Drives Results Customer Impact Trust & Honesty Resourcefulness

ORGANIZATIONAL LEADERSHIP

• Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
• Perform a variety of cross functional tasks as assigned by management.
• Maintain a clean and safe environment to prevent loss and minimize risk.
• Demonstrate values and behaviors consistent with our culture.
• Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct,

Employee Policy Guide and Employee Appearance Guidelines.

WHAT YOU’LL DO WHO YOU ARE

• Consistently treat all customers and employees • A good communicator with the ability to with respect and contribute to a positive work effectively interact with customers and your environment. team to meet goals.
• Promote loyalty by educating customers about • A customer-focused service provider both on our loyalty programs. and off the sales floor to help deliver an

• Seek out and engage with customers to drive exceptional experience for our customers. sales and service using suggestive selling. • Passionate about retail and thrive in a fast-

• Enhance customer experience using all omni- paced environment. channel offerings. • A problem solver with a focus on continuous
• Be accountable to personal goals which improvement, who is always learning, open to contribute to overall store goals and results. feedback and takes action as required.

• Support sales floor, fitting room, cash wrap, • Agreeable to work a flexible schedule to meet back of house, as required. the needs of the business, including holiday,

• Maintain a neat, clean and organized work evening, overnight and weekend shifts. center. • Able to utilize retail technology.
• Handle all customer interactions and potential • Able to maneuver around sales floor, issues/returns courteously and professionally. stockroom and office and lift up to 30 lbs.
• Execute operational processes effectively and efficiently.

COMPETENCIES AND BEHAVIORS: Brand Associate

DRIVES RESULTS:

Fulfils assigned tasks

• Works towards commercial and business goals, focuses on activity
• Understands the importance to the business of achieving commercial success

CUSTOMER IMPACT:

Responds to the customer

• Responds to customer requests, when asked
• Knows and can describe own immediate operating environment well
• Describes and focuses on the organization’s offerings to the customer

Has basic understanding of the customer and uses it

• Listens to the customer’s feedback and acts on it
• Knows and can describe general industry characteristics and trends
• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors

TRUST & HONESTY:
Acts in line with values and guiding principles

• Learns the corporate values
• Consistent in own behavior
• Tells the truth when asked; answers questions honestly

RESOURCEFULNESS:

Reacts to a challenging situation

• Uses immediate and available knowledge, skills and resources to work towards outcome
• Open to considering alternative solutions

Job Type: Part-time

Pay: $16.50 - $18.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person