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The Store Leader / Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests.
Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet / exceed sales and profit.
In addition to ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business, this position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
when appropriate, escalate customer issues and complaints to the Store Leader in a timely and professional manner.
Associates should know all aspects of their jobs, including all company / store policies, inventory control and loss prevention practices including scam awareness, safety best practices, financial protocol, and ethical responsibilities.
Communicate regularly with store associates and District Manager to ensure that all GameStop store initiatives are implemented according to plan.
Set guest service expectations for store associates and train store associates in all aspects of their job responsibilities, including company / store policies, procedures, practices, and guidelines.
Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant Store Leaders.
Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required.
Supervise staffing levels to achieve optimum guest service at all times and ensure that best-in-class guest service is consistently provided.
visually inspect associates' packages and / or belongings at store closing or at the end of a shift as appropriate.
ensure store has sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
QUALIFICATIONS
KEY JOB SKILLS AND ABILITIES
bilingual English / Spanish speaking and writing skills preferred.
from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
Job descriptions are subject to change at any time based on business conditions / needs, including changes to the essential job duties, qualifications, and / or key job skills and abilities consistent with the position’s purpose.
GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Certain State-specific exceptions may apply
Unless prohibited by applicable law
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment.
Positions at GameStop may also be eligible for a bonus and / or other incentives .
Employee Growth : GameStop is committed to hiring, developing, and promoting qualified candidates to open positions within all levels of the Company.
In keeping with this commitment, the Company may consider internal candidates for promotion to open positions. When considering internal candidates, the Company identifies Associates who consistently perform above standard in all areas of job performance, demonstrate outstanding customer service, work well with others, display a genuine interest in their jobs, and have an ability to learn and grow with the Company.
Associates must be in their current position for a minimum of 6 months to be eligible to apply for internal postings or be considered for promotion / transfer to a position outside of his / her own department or work location, division, or brand (unless supervisor approval is received).
Associates should express their interest in additional career opportunities by applying via Workday. Associates may also request information on the process for applying and qualifying for a promotion from their immediate supervisor or Human Resources;
an Associate’s failure to express such an interest may be viewed by the Company as a lack of interest in changing positions.
The Company reserves the right to hire external candidates and further reserves the right to hire the best qualified candidate for any open position whether that candidate is internal or external.
This position will accept applications up to 30 days from posting date. Candidates should express their interest by clicking APPLY.
$20.42 - $28.42
Last updated : 2024-04-30
Full Time
Retail
$65k-101k (estimate)
05/01/2024
05/16/2024
gamestop.com
GRAPEVINE, TX
7,500 - 15,000
1996
Public
GEORGE E SHERMAN
$5B - $10B
Retail
Gamestop is a Texas-based online retailer that sells gaming consoles, headphones and smart home automation equipment.
The job skills required for Store manager include Customer Service, Leadership, Merchandising, Scheduling, Retail Management, Store Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a Store manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store manager. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Store Manager job description and responsibilities
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A store manager takes responsibility for managing the day-to-day operations and employees at a retail store.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Ability to connect with the customer.
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Don’t fall for advertising gimmicks.
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Job adverts call for good English skills.
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Maintain the sales environment of the store.
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Maintaining records related to the staff’s salary and leaves.
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