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SUMMARY
Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques .
This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business.
This position will also assist the store management team in supervising store activities.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Selling Passion : Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs.
Demonstrate a passion for exceeding goals.
Provide world-class guest service : promptly greet guests, respond to guest questions / concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop;
prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
RELATED COMPETENCIES
seeks to understand and educate guests on product; takes action to meet guest needs and concerns
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and / or EXPERIENCE)
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.
GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions / needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.
Full-time store positions at GameStop are eligible to participant in incentive programs, 401(k), paid time off, dental, vision, and health insurance.
Positions at GameStop may also be eligible for a bonus and / or other incentives.
$17.70 - $20.45
Last updated : 2024-05-09
Full Time
Retail
$41k-57k (estimate)
03/11/2024
06/01/2024
gamestop.com
GRAPEVINE, TX
7,500 - 15,000
1996
Public
GEORGE E SHERMAN
$5B - $10B
Retail
Gamestop is a Texas-based online retailer that sells gaming consoles, headphones and smart home automation equipment.
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