Job description

Under general guidance and with limited supervision, the Assistant Store Leader assists in the leadership of store operations including building a successful team, developing customer loyalty, driving for results, and achieving goals set for the store. As needed to achieve success, an Assistant Store Leader is responsible for motivating sales teams, managing the day-to-day operations of the store, maintaining up to date promotional material and hiring/training new staff. This position supervises others including Senior Guest Advisors, Guest Advisors, and Seasonal Associates. Assistant Store Leaders will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Assist in motivating the sales team to meet sales objectives and loss prevention goals by training and mentoring staff
• Assist in hiring, training, and overseeing new store staff
• Assist in coaching and counseling associates, monitoring and reviewing sales results
• Assist in leading associates to drive a selling culture that maximizes store profitability
• Deliver excellent service to ensure high levels of customer satisfaction
• Resolve customer concerns and complaints in a timely and professional manner
• Ensure that visual and operational elements are consistent with company standards
• Protect company assets through effective inventory control and loss prevention practices

RELATED COMPETENCIES

• Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty
• Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to provide top notch guest service for every guest during every visit
• Driving for Results - Sets high goals for personal and team accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement; communicating the impact that providing top notch guest service has on results
• Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposed

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state-required proof of age documents
• Must be able to provide genuine and friendly assistance to every guest during every visit
• High school diploma or GED required; An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• Three or more years of retail sales, guest service, and/or management/leadership experience required; at least 1 year of retail management experience preferred
• Must be able to work alone and move throughout the store unassisted, for extended periods (up to 8 hours per day)
• Must be able to lift and/or move objects and displays (up to 35 lbs.), bend, stoop, reach with arms and hands, and climb on ladders
• Must be able to work a minimum of 32 hours per week

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Must be able to provide exceptional guest service skills
• Proficient ability to communicate effectively with others using spoken and written English
• Ability to lead in a fast-paced, rapidly changing environment that includes multiple overlapping priorities
• Proficient knowledge of operating a point-of-sale computer system and properly completing required paperwork
• Proficient understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, affirmative action and ethical responsibilities

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.
[i] Unless prohibited by applicable law

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person