Client Service Representative – Danville Family Vet

Powered by Galaxy Vets, Inc.

Galaxy Vets is a new US employee-centric, employee-owned veterinary healthcare system with a mission to give veterinary medicine back to veterinary professionals. 

We offer equity and a competitive benefits package, all intended to prevent burnout and enable you to focus on what you love--providing quality care to pets and their families!

The Hospital

Located in Danville, Virginia, Danville Family Vet is looking for a Full-Time Client Services Representative to join our fun and professional veterinary team. We pride ourselves on progressive medicine and compassionate care for patients and clients. Engaged communication with clients is a top priority for our team.

Role responsibilities and skills:

• Welcoming clients and patients to the hospital and providing exceptional client service.
• Attentive to client and patient needs, speaking clearly, calmly and slowly.
• Provide prompt, courteous, and professional telephone and email communication.
• Scheduling appointments and procedures.
• Maintain proper documentation of client and pet records.
• Requesting and organizing medical records to and from referring practices.
• Handling financial transactions and following proper opening and closing procedures.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Monitor client flow from check-in to discharge, prioritizing tasks in an organized manner.
• May assist with retail sales and weigh pets when arriving for appointments.
• Maintains housekeeping of reception and lobby area to ensure a neat and orderly appearance. Restocking of supplies in reception area and refreshments in lobby area.
• Immediately informs doctors and/or technicians with any emergent patient situations when patient is in lobby area.
• Performs other duties as assigned.

This is a non-exhaustive list of the essential duties and responsibilities required to be performed by the Client Service Representative, with or without a reasonable accommodation. Other duties may be assigned as necessary for the smooth operation of the clinic.

Requirements:

• High school diploma or GED equivalent.
• Previous veterinary/hospital experience is encouraged, but not required.
• Basic computer skills. Experience with veterinary software is preferred.
• Strong verbal and written communication skills, good judgment, attention to detail, and ability to manage multiple tasks at once.
• Ability to provide exceptional client service and process payment transactions accurately.
• Must display empathy and compassion to clients and patients, especially during difficult and emotional situations.
• Ability to maintain calm, professional composure in stressful situations.
• Must be available to work some weekend and evening hours.
• Follow OSHA standards by demonstrating proper use of PPE when required. Practice best safety precautions to prevent workplace hazards, ie: placing Wet Floor signs in visible area before mopping the floor and in place until the floor is dry and reporting any potential workplace hazards to management.
• Prolonged periods of sitting at a desk and working on a computer.
• Tasks may involve prolonged periods of standing, reaching, walking, kneeling, crawling, bending, lifting, balancing, and crouching.
• Tasks may involve periods of moderately physically demanding work involving lifting. Must be able to lift up to 25 pounds.
• Ability to work around sick or fractious animals, zoonotic diseases, hazardous materials and cleaning chemicals and anesthetic gas.
• Aligns with our Core Values: Founders Mindset, Sees the Bigger Picture, Always Evolving, Lead with Integrity, Sense of Humor. 

The Perks:

• Equity in the company.
• Option to participate in voluntary and company-paid benefit programs.
• CE Allowance with focus on Continuous Improvement.
• Ongoing Feedback loops to ensure Employee satisfaction and autonomy with strong

focus on burnout prevention.

The Company:

Galaxy Vets is a veterinary healthcare system co-owned by its employees. With a mission to give veterinary medicine back to veterinarians, Galaxy Vets allocates equity in the organization to its employees — veterinarians, specialists, technicians, administrative staff workforce — making them co-owners of and shareholders in the entire network.

We would love for you to join us on our mission to give veterinary medicine back to veterinarians!

Galaxy Vets is an equal-opportunity employer. All applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, age, genetic information or sexual orientation, gender expression or any other consideration protected by federal, state or local law. We celebrate and embrace our current and ever-expanding diverse and inclusive culture and recognize it as a strength that empowers all team members.