Are You Driven?® We Are.

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success. We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.

We are seeking a dedicated and experienced professional to join our team as a Claims Team Leader Level I. In this role, you will provide ongoing training, coaching, counseling, and performance management for staff primarily handling a mixture of low to intermediate complexity coverage and liability automobile accident investigations. If you are a motivated leader with a background in insurance claims and a passion for developing talent, we encourage you to apply for this position.

What does a CLAIMS TEAM LEADER- LEVEL 1 do?

Leadership Responsibilities:

• Coach, train, and support team members to enhance their product management skills.
• Lead a team of 4-6 Level 1 Claims Representatives, providing onboarding and ongoing guidance.
• Support company initiatives and special projects.
• Identify and execute recruitment activities to ensure a strong talent pool.
• Influence others at all levels in the organization and drive consensus on key decisions.
• Take accountability for all work products executed by the team procedures. 

Maintains Quality Service:

• Ensure prompt and accurate handling of new and existing claims.
• Provide regular reporting to adjusters and management.
• Review and audit claims using a holistic approach.
• Identify and implement process improvement opportunities.
• Ensure files are consistent and properly documented in adherence to Company and State policies.
• Resolve customer complaints, problems, and coverage questions not handled by team members. 

Special Projects:

• Assist or direct special projects and requests.
• Proactively communicate with key personnel in other departments.
• Supervise, evaluate performance, and recommend salary changes for personnel.
• Actively participate in interviews and selection of new personnel and assist with other staffing decisions.
• Manage incoming work volume for employees. 

What is required?

Education:

• Bachelor’s degree preferred.

Experience:

• Minimum 2 years Previous experience as a Claim Representative required.
• Prior supervisory experience is preferred. 
• Insurance background required.
• Non-standard auto insurance experience is preferred.

License/Certification:

• Valid Adjuster License in the State of Texas or Florida
• Ability to obtain State required Adjuster license in any state you are assigned.
• Maintain CE credits as required for each State Adjuster license.

Other skills and abilities:

• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters. 
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment. 
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints. 
• Demonstrates the ability to quickly learn and effectively utilize computer systems and other technologies to complete tasks and achieve objectives. 
• Ability to gather and analyze information or data in order to evaluate results in order to recommend solutions to current problems.
• Bilingual (English/Spanish) preferred.

What else do you need to know?

• Hybrid
• Excellent benefits package: medical & dental (Basic plan FREE), vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K Company Match
• PTO Plan Paid Company determined Holidays.

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer