Gainesville Hyundai

Service Department Customer Service / Administrative Assistant / Phone Operator / Loaner Car Admin / Customer Satisfaction Phone Call Rep

• Provides administrative support to ensure efficient operations.
• Maintains physical and digital filing Loaner Car systems, Customer Satisfaction follow up phone calls, Service appointments and updates.
• Answers phone calls and directs callers to appropriate personnel, schedules appointments and assists clients and other visitors.
• Responds to customer emails / texts and other customer digital queries and correspondence.
• Inputs and updates information in databases
• Research as requested and compiles and summarizes information for reports.
• Works closely with the Service Writers / Service Manager General Manager and supports other colleagues as needed.
• Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
• Ensures that deadlines are met and adapts to changing priorities.
• Presents a positive and professional image for the organization.

What we offer :

• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated.
• Long term job security

Responsibilities :

• Greet customers and guide them through the sales process
• Understand and explain vehicle features and benefits
• Conduct test drives and demonstrate vehicle capabilities
• Follow up with customers to ensure satisfaction and build lasting relationships
• Meet or exceed sales targets and goals
• Keep up-to-date with product information and pricing
• Maintain a clean and professional appearance

Qualifications :

• Valid driver's license and a good driving record
• Excellent communication and interpersonal skills
• Sales experience is a plus, but not required
• Available to work flexible hours and weekends

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction.

Our employees are not just a number.

We acknowledge and support every employee regardless of position and care for everyone individually.

We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida).

Krause Auto Group has been in the Automotive News top 150 Dealership Groups for 3 years in a row.

Last updated : 2024-05-09