Reporting to the Service Manager, a Service Technician performs mechanical maintenance and assembly adjustments on heavy construction, lift truck, road construction and aggregate mining equipment. The qualified service technician possesses hydraulic and electrical troubleshooting capability, is punctual and maintains a professional and respectful demeanor with both staff and customers.

This is a non-exempt (hourly) position and work is performed both in the shop and out in the field under varying temperatures and weather-related conditions. Typical shop hours are: 7:30 AM to 4:00 PM but may vary by location. Technicians must be flexible to work weekends and overtime as needed to meet customer's needs.

Company Benefits Available for this Position:

• Medical, prescription, HSA, dental, vision with buy-up plans for dental and vision plans
• 401(k) retirement plan with company match provision
• Company-Paid Life/AD&D for self and family
• Supplimental Life/AD&D for self and family
• Company-Paid Holidays
• Employee Assistance program for medical plan participants
• Fuel Card if using a service truck
• Company credit card for business expenses and travel if needed
• Computer equipment or iPad provided if necessary
• Cell phone or an allowance available
• Uniform provided and steel toe boots annual stipend

Essential Job Responsibilities:

• Performs machine repair and maintenance services both in the shop and at customer sites
• Operates and maintains electric and/or air powered hand tools
• Participates in testing or commissioning products
• Performs pre-startup checks to ensure machines are ready for use
• Meets and/or exceeds the Company's work quality standards using visual and mechanical inspection methods
• Operates heavy equipment safely and effectively
• Works safely by following established safety procedures and through awareness helps to ensure the safety of others near and around the work area
• Changes and disposes of hazardous waste, such as oil, antifreeze, transmission fluid, parts cleaner and other relevant materials using health and safety protocols according to Company and government guidelines
• Troubleshoots equipment and systems using hydraulic and/or electrical schematics
• Completes repair tickets accurately and thoroughly, indicating work completed and any needed follow-up
• Communicates services and repairs performed to the customer in a professional manner

Job Qualification Requirements:

• High School Diploma or GED
• Vocational Training or 2 years of experience performing heavy machinery mechanical services (Volvo, Roadtec and Bornag Etnyre brands preferred)
• 2 years of hydraulic, electrical and heavy construction equipment experience 
• Proficiency using heavy machinery diagnostics equipment
• Must have own tools
• Must pass pre-employment DOT physical and drug/alcohol screening
• Possessing or obtaining Class B CDL license within first 60 days of employment
• Ability to work overtime and weekends as needed

Competencies:

• Mechanical and electrical knowledge and repair skills
• Strong mechanical and electrical troubleshooting abilities
• Excellent organizational and time management habits
• Good oral and written communications skills
• Treats equipment and tools responsibly
• Service-oriented mindset
• Assists team members when needed
• Self-starter and motivated to complete the job right, the first time
• Accomplishes tasks efficiently without comprimising service quality

Physical Requirements:

• Must be able to lift 75 pounds
• This position requires sitting, standing, twisting, squatting, bending, stooping, kneeling, reaching, pushing and pulling on a daily basis
• Must be able to work indoors or outdoors under a variety of temperatures and weather conditions

Employment Disclaimer:

The duties described above are general in nature for the level of work performed and are not intended to be used as a comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Management may assign other duties, activities, and responsibilities as it deems appropriate for the scope of this position and shall be considered a part of this job description. Management has the right to to revise this position description at any time, and the duties and responsibilities listed herein do not qualify as a contractual agreement for employment at any time. The Company is an at-will employer, allowing the employee or the employer to sever the work relationship at any time, with or without notice, and with or without cause.

Equal Employment Opportunity Policy:

The G.W. Van Keppel Company maintains a policy of non-discrimination and complies with and supports all federal, state and local laws regarding employment discrimination. Specifically, the Company does not discriminate in employment opportunities or practices on the basis of race, color, gender, gender identity, sexual orientation, religion, natural origin, age, citizenship status, preganacy, mental or physical disability, marital status, veteran status, genetic informationor any other characteristic to the extent prohibited by Federal, state or local law.