Essential Job Duties and Responsibilities:

• Sales Management:

• Collaborate with the Branch Manager to develop and implement sales strategies to achieve revenue and profit goals.
• Developing and/or approving quotes.
• Authorizing day-to-day credit decisions
• Manage and motivate the sales team to drive sales growth and meet sales targets.
• Conduct regular sales meetings, performance reviews, and training sessions for sales staff.
• Build and maintain strong relationships with key customers and vendors.

• Operations Oversight:

• Oversee daily branch operations, including inventory management, order fulfillment, and logistics.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor inventory levels and work with purchasing department to optimize stock levels and product mix.
• Address customer inquiries, issues, and escalations in a timely and effective manner.
• Processing Warranties on a timely basis.
• Ensure collections meet specified requirements

• Team Leadership:

• Provide leadership and guidance to branch staff, fostering a positive and productive work environment.
• Coach and develop team members to enhance their skills, performance, and career growth.
• Collaborate with HR for recruitment, onboarding, and training of new employees as needed.

• Customer Service Excellence:

• Promote a customer-centric culture focused on delivering exceptional service and building long-term customer relationships.
• Resolve customer complaints or issues professionally and ensure customer satisfaction.
• Trouble-shooting service and technical problems.

Perform any other duties as assigned, contributing to the overall success of the branch.

Minimum Qualifications:

• 2 years of successful business management experience at a branch or other individual profit center, with profit and loss responsibility
• Two or more years of experience in business management and/or operational management with increasingly progressive job scope and responsibilities
• Minimum of two years of retail/store supervisory experience in the HVAC/Plumbing/Refrigeration industry
• 1 years of supervisory experience and proven sales and customer service success
• Proficient computer skills and experience using Microsoft Office
• Effective leadership, motivational, organizational and communication skills

Physical Demands:

• Occasional lifting may be required up to 25 lbs
• Must be able to sit and stand for long periods of time
• May engage in bending, stooping, squatting, and reaching, pushing and pulling of merchandise, products and materials
• Consistently follows procedures and adheres to standards
• Must be able to understand and interpret a variety of instructions furnished in written and oral form and follow directions
• Must be able to communicate
• Ability to understand product codes and terminology
• Ability to analyze and use operational information to create positive actions and results
• Maintains thorough knowledge of market trends and conditions
• Ability to travel

Working Conditions:

Must work as part of a team in an open office area with noise and distractions. May go into the warehouse which may be hot or cold depending on the outdoor temperature. Will travel to customer locations and job sites.