Opportunity Details

JOB-10041751

Anticipated Start Date

June 10, 2024

Location

Research Triangle Park, NC

Type of Employment

Contract Hire

Employer Info

Building a sustainable future through chemistry is our client’s mission. Using their global footprint, they focus on social responsibility, innovation, sustainability, and environmental protection.

Thanks to their expertise, they contribute to an enhanced quality of life for everyone.

Job Summary

For those interested in Training and Education Specialist role, then this is the perfect job for you. This position will be responsible for providing training and process support for Accelerator Wave 3 initiative.

Area of focus will be import and cross border for North America region.

Job Description

• Responsible for developing training materials and conducting virtual and face to face training sessions.
• Must be able to identify process change impact and educate users accordingly.
• Will need to take lead in organizing and coordinate support with Mexico colleagues.
• Facilitate Salesforce trainings in an engaging manner utilizing research-based education principles
• Create supporting content such as job aids and consult on e-learning design
• Host virtual office hours with sales reps to answer questions and provide further guidance
• Facilitate virtual trainings for application updates and enhancements
• Attend or host ticket review
• Host virtual Champion (pilot users) feedback sessions
• Create challenges, competitions, or appreciation events to drive adoption
• Provide backup to the Salesforce support desk
• Communicate with digital solutions team regarding enhancements and further trainings
• Provide support to project manager for training logistics such as event planning, LMS tracking, and coordinating class resource

Skills Required

• Previous Company Foreign Trade process experience.
• Previous experience in Company Customer Care Process
• Fluent in Spanish
• Extensive SAP knowledge (foreign trade, sales and distribution)
• 5-10 years of facilitation experience
• 2 or more years’ experience using or training Salesforce or other robust CRM
• Experience managing projects
• 5 or more years’ experience in sales
• Experience with Adobe learning manager LMS.
• Background in instructional design is preferred
• Eager to learn and teach
• Passionate about facilitation
• Detail oriented
• Ability to learn new technology as it supports the training need
• Self-starter and dedicated

Additional Requirements

• Willingness to travel for in-person trainings and meetings (approx. 30%)
• Working Schedule : M-F : 9 AM to 5 PM

Pay Rate

• $44.00 per hour
• We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Last updated : 2024-05-20