Overview

For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. G&A Partners' client is currently seeking a Client Support Coordinator to join its team in Fargo, ND.

Summary

Our client is one of the largest single-family home builders in the state, locally owned and operating in the Fargo and Grand Forks Metro areas. They are currently seeking a Client Support Coordinator to join our team in Fargo, ND. To be a part of this great team, an individual needs to value the same core values we do which include integrity, driven, innovation, loyalty, and family. A high-quality candidate for this position will be resourceful, proactive, strive for continuous improvement, a team player, and will possess the ability to thrive in a fast-paced, dynamic work environment

Responsibilities

Client Onboarding

• Engage in Closing Day hand-off of Clients from Sales to Client Support
• Onboard Clients into the Company’s warranty management system
• Educate & Inform Clients on the Company’s warranty standards & procedures
• Facilitate and run a detailed New Homeowner Orientation

Claims Management

• Receive warranty claims from Clients
• Exercise good independent judgement in addressing situations and claims in relation to the warranty
• Manage claims from inception through completion
• Assign work orders to vendors and Client Support Technicians to complete claims
• Manage work orders to ensure they are completed in a timely manner
• Administer all communications with Clients and Vendors for assigned claims
• Hold Vendors accountable to warranty standards and obligations
• Ensure all Claims, Work Orders, and Client Communications are recorded in Company’s warranty management system and executed in compliance with standard operating procedures

General Client Support

• Provide general support to Clients, including answering questions and providing maintenance information
• Ensure responses to Client inquiries and requests is done promptly, less than 8 business hours from time communication is received from Client
• Serve in on-call rotation for weeknights and weekends
• Conduct walk throughs and inspections at Clients’ homes, including punch lists, observations, inspections, trouble shooting.

Accounts Payable

• Review and approve (or reject) invoices received for warranty repairs
• Administer back charges, as applicable, to Vendors where the Company incurs expenses for Vendor warranty obligations
• Create data exports and conduct reporting as assigned
• Lead process improvements
• Provide honest and open feedback

Qualifications

• Basic knowledge regarding home construction, repair, and maintenance
• Experience in a Customer Service role
• Strong negotiation, conflict management, communication skills
• Advanced Microsoft Office skills
• Excellent problem-solving skills
• Ability to consistently meet goals and deadlines
• Acute attention to detail
• High quality standards
• Excellent verbal communication and interpersonal skills
• Desire to work with a growing company