Job description

Eager to break free from the corporate grind and transition into a fulfilling career working with dogs? Ready for a change and excited to bring passion for canines into your professional life? Well, we are looking for you!

We are seeking a full time Assistant Front End Manager for our canine activity center with dog daycare, overnight lodging and indoor dog park. FYDOLAND offers high quality lodging, daycare, and petcare services for dogs of all breeds and sizes. We are passionate about dogs and have the highest standards when it comes to the comfort, safety, and happiness of our clients and staff.

The Assistant Manager will be responsible for helping run daily operations for daycare and lodging, on-boarding new staff, ensuring safety in play yards, and communicating with pet parents. This is a very hands-on position in which this position works alongside our attendants to manage group play, maintain cleanliness of the facility, care for animals, and close down the facility at the end of each day.

This candidate should be able to work long hours on their feet performing physical labor, be able to lift up to 50 pounds. and work indoors and outdoors. The best candidate would feel very comfortable in all aspects of animal care, leadership, and customer service.

Job Duties:

• Managing up to 15 employees, while ensuring the safety of our clients and a positive workplace environment
• Educating new hires on day-to-day tasks, animal behavior, safety protocols, etc. while ensuring accurate completion of tasks
• Leading and aiding kennel attendants with lodging and playgroup operations, we work as a team from top to bottom and everyone helps when necessary to ensure a quality standard of care for all
• Supervising dogs free-play environment and monitoring their behavior to ensure a safe atmosphere for all four-legged clients
• Monitoring dogs and communicating any relevant issues during their stay
• Communicating with clients in a pleasant, professional manner, and providing exceptional customer service
• Reception duties, such as checking in/out clients, logging vaccination records, taking reservations, educating our clients on our fantastic services and handling client communications
• Actively communicating issues and needs with the management team to promote company growth
• Environmental cleaning- as well as monitoring daily procedures and thoroughness
• Cleaning up after pets, so play areas are clean and sanitary
• Prepping/distributing meals and medicating animals as needed
• Occasional bathing, drying and brushing out dogs. Clipping nails; using Dremel
• Participate in ongoing animal behavior education

Qualifications:

• Must be 18 years of age or older
• Have a minimum of 2 years of direct management experience of a team of 5 or more employees.
• 1 years of animal care industry experience (veterinary or daycare management) is required
• 2 years of dog handling skills are required
• The ability to work major holidays including Thanksgiving, Christmas, and New Years.
• Rotating weekends are required, no exceptions
• Must have excellent time management, organizational, and communication skills.
• Must have a driver's license and their own transportation. Must be punctual and dependable
• Must love dogs and be comfortable with dogs of all breeds and sizes
• Ability to stay calm and think clearly in stressful situations
• Experience in managing a group of dogs and recognizing canine behavioral signs
• Confidence to deal with stressful situations and difficult employees and clients is a must

Job Type: Full-time

Pay: $18.01 - $21.69 per hour

Expected hours: No less than 36 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Saint Charles, IL 60174: Relocate before starting work (Required)

Work Location: In person