Description

Essential Duties and Responsibilities:

Close all warranty repair orders after reviewing and submit claims to the appropriate vendor. Check claims for errors and maintain warranty schedules. 

• Perform related duties as assigned by supervisor
• Maintain compliance with all company policies and procedures
• Review and close all warranty repair orders to get maximum efficiency
• Upload warranty claims
• Maintain warranty schedules on a weekly basis
• Verify warranty coverage

Qualifications

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with customers, service representatives and other employees
• Computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone