Head of Northeast Retail Operations (Deregulated Retail Power)- Full Time
Location: Syracuse, NY, 13202
What you will be doing:

• Own operational excellence in functional areas including customer care, complex billing, account maintenance, and collections
• Implement systems, processes, reporting, and controls to drive efficiency
• Support business expansion efforts in accordance with target operating model – including through products, markets and by merger and acquisition
• Create structure to help us manage, operate and lead more effectively
• Build relationships with key vendors to support our current business and future growth, driving system, process and transformational change throughout Ops
• Develop leaders within the company and setting them on a path for management
• Establish and maintain team focus by developing and communicating goals
• Work collaboratively with other leaders and other departments to support their efforts in accomplishing company goals
• Develop others by delegating responsibility and providing feedback

Experience you will need:

• 5-10 years’ experience in a management role in the energy industry
• Prior experience as a leader
• Prior experience in delivering transformational business and platform change and delivery of successful outcomes (i.e., seeing through to the end)
• A good understanding of workflow management
• Acting as a leading collaborator across multiple business teams
• Experience as a manager responsible for ensuring rigor and discipline in day-to-day business operations

Top reasons to work for our client:

• Great team environment!
• CEO is well respected by team!
• Inclusive Workplace
• Awesome career development opportunities!
• Competitive Rates