Healthy NYC Survey Panel Manager

The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers. To this end, in partnership with the New York City Department of Health and Mental Hygiene (DOHMH), FPHNYC incubates innovative public health initiatives implemented by DOHMH to advance community health throughout the city. It facilitates partnerships, often new and unconventional, between government and the private sector to develop, test, and launch new initiatives. These collaborations speed the execution of demonstration projects, effect expansion of successful pilot programs, and support rapid implementation to meet the public health needs of individuals, families, and communities across New York City.

PROGRAM OVERVIEW 

Healthy NYC is an innovative project that provides the Health Department with important health information in a timely and cost-effective way. To date, Healthy NYC has recruited about 13,000 adult New Yorkers to join a survey cohort that we are using to conduct population health research, with plans to expand to 40,000. Healthy NYC surveys on COVID-19 have provided critical citywide information on symptom prevalence and treatment, testing, awareness of government recommendations, racial inequities, and adverse mental health. Such information is being used by the City to respond to the pandemic. Other Healthy NYC surveys have assessed social determinants of health, food insecurity, energy insecurity, and other important health issues.

The Fund for Public Health in New York (FPHNY) seeks a Healthy NYC Panel Manager, funded through a grant from the Centers for Disease Control and Prevention through the fall of 2026. This position will be based at the Health Department’s office in Long Island City, NY, with the possibility of hybrid work.

Location: 42-09 28^th Street, LIC, NY 11101 

POSITION OVERVIEW 

This position will be within the New York City Department of Health and Mental Hygiene (DOHMH)’s Division of Epidemiology, Special Projects Group, and reporting to the Director of Special Projects. The Division of Epidemiology collects and analyzes data and communicates findings to monitor and improve the health of New Yorkers, and to inform decision making both within and outside of DOHMH.

The Panel Manager will maintain a high-quality cohort of survey respondents. Responsibilities include, but are not limited to monitoring cohort health, minimizing attrition, and ensuring high quality phone interviews, participant relations and gift cards management. This person will supervise the Deputy Panel Manager, who is responsible for overseeing survey phone interviews, support to participants, purchasing, and distribution and tracking of gift cards. The ideal candidate will have experience with survey research, be organized and detail-oriented, and possess excellent interpersonal skills.

RESPONSIBILITIES 

The Panel Manager will:

• Develop and execute a strategic plan to maximize participant engagement, satisfaction, and retention.
• Create and track indicators of panel health. Measure, minimize, and develop strategies to address attrition.
• Monitor panel health, make recommendations based on findings, and execute panel maintenance tasks.
• Oversee and manage sub-cohorts that are part of Healthy NYC, such as a youth panel, a qualitative panel, and a long COVID cohort
• Develop and distribute non-survey communications to participants, such as holiday cards, survey result summaries, and content for a member portal.

Supervise the Deputy Panel Manager, who manages phone survey operations, gift cards purchases, tracking and distribution, and response to participant concerns

Qualifications

• MPH/MS degree from an accredited college or university and a minimum of three years of experience directly related to the duties and responsibilities specified above.
• Experience in survey research and participant retention, particularly with panel or cohort studies.
• Experience interacting with the survey or research study participants.

PREFERRED SKILLS 

• Highly motivated, with an aptitude for problem-solving.
• Ability to work under pressure.
• Detail-oriented and can follow study protocols.
• Dedication to protecting the confidentiality of participants’ data.
• Ability to work independently and follow through on assignments with minimal direction.
• Ability to conduct data analyses to assess cohort trends.
• Strong interpersonal skills and experience working collaboratively with large groups.
• Strong written and verbal communication skills.

SALARY AND BENEFITS

Salary is up to $95,000, commensurate with experience. FPHNYC offers a comprehensive benefits package.

ADDITIONAL INFORMATION

There is potential for this position to transition to DOHMH at the end of the grant, and therefore candidates must meet DOHMH eligibility requirement including NYC residency.

TO APPLY

To apply, send Resume, with Cover Letter, including how your experience relates to this position. Applicants who best match the position needs will be contacted.

The Fund for Public Health in New York City is an Equal Opportunity Employer and encourages a diverse pool of candidates to apply.