This position also aids in assignment of learning spaces to in-person courses hosted on the Pasadena campus each quarter, under consultation with Fuller's Teaching and Learning department.

Principal Duties/Responsibilities:

Partner with the Teaching and Learning staff to determine the optimal location for each in-person course held on Fuller's Pasadena campus (reserve spaces in Room Scheduling software, when needed)
Perform the setup and cleanup of video conferencing equipment for Face to Face Online Live classes on Fuller's Pasadena campus, and provide connection and scheduling assistance for meetings
Provide graceful, primary support for technology – inclusive of Zoom meetings – used in classrooms and meeting spaces; troubleshoot and resolve problems as they arise during active use of equipment, under high pressure situations, at times
Coordinate support for Fuller’s A/V and video conferencing systems at all campus locations
Address queries from Faculty and the wider Fuller community about collaborative technology, via written and face-to-face communication Be mindful of, and enforce, ITS policies regarding collaborative technology use by faculty, staff, and students
Monitor and manage recordings and provide access to recordings as needed according to policy
Continually inventory equipment to verify functionality and proactively prevent failure
In conjunction with the ITS Operations team, address requests through the ticketing system
Assist in making decisions about resource allocations, ensuring full coverage of collaborative technology needs
Conduct training of staff and faculty on use of collaborative technology hardware and software
Stay current on emerging technology, especially new Zoom feature offerings
Proactively inform Fuller faculty and staff, including the ITS Operations team, of current and emerging collaborative technology that will enhance the learning experience
Run and mix live audio/video
Create policies and guidance manuals, as needed, to maintain equipment functionality between users
Provide general Tier 1 technical support in partnership with the larger Tech Support team, as available
Skills, Knowledge, and Physical Requirements Required: