We are looking for a motivated and experienced bike mechanic to specialize in service writing and customer facing service experience. We also have several open positions for mechanic only (1-2 years experience) and Assistant Service Manager (5 years experience or more)

• Extensive mechanical knowledge concerning part compatibility & functionality
• Ability to manage their time and complete tasks correctly and efficiently
• Eagerness and willingness to learn new tasks and processes
• A strong customer focused and service oriented mentality
• Strong interpersonal skills for positive staff and customer interactions
• Computer literacy (Lightspeed POS)
• A “can-do” attitude and takes the initiative to get things done

Responsibilities and Tasks of the Service Writer

Technical

• Have 2-5 years of bicycle maintenance experience in a shop environment.
• Have the ability to perform all or most of the service work to industry and shop standards in order to appropriately diagnose and create work orders
• Communicate with the Service Manager on any issues which will require more time or additional work beyond what is defined in the work order
• Follow all Standard Operations of Procedure (SOP's)
• Assist other technical staff with diagnosis and other mechanical issues

Service Writing – at Service Check-In Counter

• Superior ability to sell and write complete and accurate work orders
• Maximizing service revenue within discussed budgetary limits of customer and the needs of the bike
• Strong verbal communication skills are a must – including knowing when to speak and when to listen
• Look over entirety of the bike and create a list of necessary as well as recommended service actions and products
• Thoroughly complete work order creation including detailed notes
• Perform at-once minor repairs
• Assist sales staff with new bike “Out The Door” and rental bike preparation
• Strong knowledge of availability of service parts

Experience and Qualifications

The ideal technician will possess the following qualifications:

• At least 2 years of mechanical experience in a professional shop environment
• Must ride bikes in some fashion. This is imperative to knowing when a bike is properly functioning.
• Customer focused and service oriented
• Strong interpersonal skills for positive staff and customer interactions
• Technical expertise and the ability to service a wide range of bicycles
• Enthusiasm for serving a wide range of customers (brand new riders to seasoned cyclists)

For more information, go to https://www.fullcyclebikes.com/articles/service-writer-pg344.htm

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Signing bonus

Application Question(s):

• Are you an avid bicycle rider?
• Do you have experience as a bicycle repair technician in a retail environment? If you do not have any experience working at a bike shop as a mechanic, please do not bother to apply.

Work Location: In person