Overview

This is an entry level position reporting to the Regional Service Manager and is responsible for providing on-site technical assistance in the installation, repair, preventative maintenance, and operational training of assigned equipment. This position will require travel throughout the United States.

This position is fully remote, but should be based in the Chicago, IL area. 

The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.

Internal Job Description

Responsibilities

· Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution

· Analyze and evaluate equipment performance

· Install and remove equipment and systems as required

· Working with the scheduler team, manage and perform preventative maintenance on trained equipment

· Work closely with and develop strong business relationships with the customer and client personnel

· Complete all required reporting procedures related to the maintenance and repair of the equipment

· Completes all required administrative tasks in an accurate and timely manner.

· Accounts for all time and activity by recording information through the proper tracking system.

· Monitor and manage the return of all parts

· Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 2 position

· Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager

· Weekend work and overtime required as needed for installations, service calls and training

· Perform related duties as assigned by manager

Required Skills/Education

· 0-2 years of field service experience with industry related product lines

· High School diploma or GED equivalent

· Working knowledge of electronics or 2 years field territory assigned experience

· Computer skills with emphasis on operating systems and hardware.

· Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service

· Requires a valid state driver's license (Real ID compliant), and passport

· Must be able to do extensive traveling

Desired Skills/Education

· Bachelor's Degree or equivalent experience and training

· Outstanding communication, interpersonal and leadership skills.

· Excellent organizational and time management skills.

· Ability to work with cross functional teams

· Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights

· Understand and embrace importance of communication and its role relative to the customer.

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.